Case Studies

Our client in the call centre industry wanted a comprehensive and a customized solution to generate various reports. The entire organization workflow and its strategy had to be provided in a pictorial graphical format.

Our client is involved in new generation speech self-service solutions – building on technology innovation to automate complex customer care issues that, until now, were considered out of reach of speech.

Our Client is an e-business solutions provider. They wanted us to develop an interactive web based tool to generate customized reports from a Linux based database where all the in-coming and out-going call details of an organization are stored.

Our client is involved in new generation speech self-service solutions – building on technology innovation to automate complex customer care issues that, until now, were considered out of reach of speech.

Our Client adopted two methods for implementing Voice applications – Managed and Hosted. The hosted model lets the users develop applications in their environment, but use the robust platform of our client for deployment.

Our client wanted us to develop a system which can be used to communicate/contact its employees in case of any emergency. The application had to get in touch with the employees through different communication channels such as phone, email, and pager.

Our Client is a direct broadcast satellite service company which transmits digital satellite television and audio to households in the Unites States. They wanted us to develop an IVR application through which customers can get information about the services offered by the Client.

Our Client is a global leader in supply chain management of agricultural products and food ingredients. They wanted us to develop an IVR application to enter the inventory details of goods received.

Our Client is one of the biggest entertainment and media conglomerate with focus on film, television and publishing. They wanted us to develop and IVR application to enable their customers avail technical support as well as make payments.

Our Client is one of the biggest cable operators in the Unites States providing cable television, broadband internet and telephone services to both residential and commercial customers. They wanted us to develop an IVR application to enable their customers to avail technical support via phone and also make payments.

The project involved developing survey web applications for different clients. Reports were required to be generated through Excel, and these excel sheets had to be linked to the interface for the end user.

The Client is a telephony services provider specializing in redundant Voice XML hosting environments and voice recognition applications. They wanted us to develop a speech application for Credit Survey.

Our Client is involved in providing comprehensive voice self-service solutions, featuring touch-tone, speech recognition, natural language speech and other interactive voice response (IVR) technologies.

Our Client is involved in providing solutions to Contact Centers. From the basic Call Center to the most complex multi-channel contact centers, our client provided solutions to Increase agent productivity,Reduce operating expenses,Maximize revenue opportunities and Improve customer satisfaction.

Our client is involved in new generation speech self-service solutions – building on technology innovation to automate complex customer care issues that, until now, were considered out of reach of speech.

Our client is involved in new generation speech self-service solutions – building on technology innovation to automate complex customer care issues that, until now, were considered out of reach of speech.

Our Client is a telephony services provider specializing in redundant Voice XML hosting environments and voice recognition applications.

Our Client is a telephony services provider specializing in redundant Voice XML hosting environments and voice recognition applications.

Our Client wanted us to develop a speech application which will allow providers and members to access claim information, eligibility, benefit information, ID card replacement, provider location and dental pre-treatment.

Our Client is the nation’s premier provider of outsourced communication solutions, specializing in customer acquisition, customer care, interactive voice response services, as well as conferencing and collection services.

Our client is involved in new generation speech self-service solutions – building on technology innovation to automate complex customer care issues that, until now, were considered out of reach of speech.

Our Client is a leading provider of advanced biometrics technologies. The project was about developing a mobile application that provides voice biometrics authentication when users try to make payment for their credit cards.

Our Client provides advanced voice biometrics technology. They wanted us to develop an application to provide high level security for authenticating Web/IVR application through Voice Biometric technique.

Our Client wanted us to develop a speech application for providing automated solutions to customers and route callers to appropriate call centers for more support.

The industry organization which was formed to create and promote the Voice Extensible Markup Language (VoiceXML) had released a Conformance Certification Test to test the implementation platforms of the different IVR vendors. The Conformance Certification Test checks for the correct implementations of the VXML Browser, interoperability of VXML applications and stability of the VXML browser.

Our Client adopted two methods for implementing Voice applications – Managed and Hosted. The hosted model lets the users develop applications in their environment, but use the robust platform of our client for deployment.