Self Service Speech Solutions
Sensiple Self-Service portfolio encompasses an advanced suite of scalable Self-Service platforms to meet the requirements of customers of all sizes - small businesses, large enterprises, as well as service providers. Sensiple advanced speech capabilities help you create the right solution for your business needs which includes Natural Language Recognition (NLR), Speaker Verification and Text to Speech.
Sensiple expertise offer significant benefits to clients such as reduced cost by having screen pop-ups for agents, increased efficiency through intelligent call routing and increased customer satisfaction.
Sensiple has the ability to create customized solutions for banking, finance, healthcare, insurance, telecommunications, travel, cable companies, pharmaceuticals, entertainment and so on.
Contact Center Consulting
Sensiple provides contact center consulting for Genesys & Avaya solutions. Customers can leverage our cost effective offshore contact center resources for installation, customization, planning & implementing routing strategy, customized reporting and 24 x 7 platform monitoring.
CTI Integration
Sensiple provides a customized CTI middleware solution that resides between your existing telephony hardware and your core business applications, instantly improving your contact center capabilities and efficiencies with virtually no impact to your existing systems.
Sensiple expertise offer several benefits to customers such as reduced cost by having screen pop-ups for agents, increased efficiency through intelligent call routing, increased satisfaction with customer and staff and improved operational cost by handling more calls.
24 x 7 Platform / Application Monitoring & Incident Management Solutions
Sensiple provides 24 x 7 platform and application monitoring for enterprise customers across the globe.
Sensiple 24 x 7 supports and monitoring includes operation support for critical applications, monitoring events generated in the system, analyzing and closing Tier 1 incidents, escalating critical incidents to Tier 2 support, open up bridges to close Tier 2 incidents etc. We also perform few scheduled tasks such as weekly server reboot, test voice calls, test live calls, monitoring all the servers and the high priority application and disposition checks.
Outbound Notifications solutions
Sensiple Outbound Notification Services automate outbound messaging and inbound contact processes for virtually any business. Some examples are welcome calls, account renewals, contract renewals, event reminders, services announcements, telemarketing and collections calls scheduled on a consistent basis and in large volumes.
Voice Biometrics
Voice biometrics is one of the methods to uniquely recognize human beings based on voice. Voice biometrics is extensively being used for verification & identification purposes in order to prevent identity theft and fraud.
Sensiple has the capability to offer robust ‘public security solutions’ and ‘Corporate speaker verification solutions’ which can be integrated with web application, contact center platforms and embedded devices.
Unified Communications
The goal of unified communications involves breaking down barriers so that people using different modes of communication, different media, and different devices can still communicate to anyone, anywhere, at any time.
Sensiple expertise in developing Unified Communications solutions include unifying voice, video, data, chat and mail applications on fixed and mobile networks so users can easily communicate in any workspace and on any media, device, or operating system.
Contact Center – BI & Analytics System
Contact Center – BI and Analytical system aims at having a centralized repository of consistent data. It enables holistic overview of businesses, faster and accurate analysis of data, and a pleasing reporting experience.
Sensiple BI (Business Intelligence) and Predictive Analysis systems can be integrated within call centers to help organizations measure user behavior, analyze user behavior measurements, and take critical decisions on system improvements.