Sensiple’s Customer Experience Analytics solution tracks customer journey across multiple interaction channels. Sensiple’s innovative solution delivers unified experience across various touch points such as Contact Center, IVR, Mobile, Web self-service and Social Media.
In Contact centers, “handle time” i.e. how long it takes to deal with customer issue, is money. In an operation, with tens of thousands of agents spread across the country, such costly problem would go unaddressed for weeks. Sensiple with its sophisticated use of contact-center analytics will be able to pinpoint and help to correct issues, within hours.
Based on selected identifiers, Sensiple maps data in a dynamic way, across millions of touch points:
We constantly monitor all your customer service delivery and feedback channels and deliver that unique experience 24/7.
Contact Center Performance Analytics Suite: Our solution monitors, measures and improves customer experience and workforce productivity across contact center. Contact Center managers will be able to build reports, select KPIs, set-up performance targets, monitor customer experience and internal metrics.
IVR Caller Experience Analytics Suite: A powerful analytics solution with extensive reporting and caller experience visualization capabilities. Will be able to connect with Avaya, Cisco, Nortel and Genesys, using variety of adapters.
Voice of Customer Analytics solution: In a highly customer-competitive world, Sensiple helps to actively listen to customer feedback and extract customer sentiments relevant to your business.