Integrating Skype for Business with Freshdesk/ Freshservice

Skype4B, a well-liked app for instant messaging, video chat, and voice calls! Freshdesk, a SaaS based customer service platform!

Are you using Skype for Business? What does that mean for your Freshdesk?

Sensiple Skype for Business Adapter provides integration to your customers existing Skype for Business interface and Freshdesk service management teams. It enables service agents to take advantage of real time collaboration features of Skype for Business and the best practices of Freshdesk Management tool to power up the customer experience.

Install and Get Started

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Every stake holder in an enterprise can feel a sense of assured support with our SfB Adapter. The deep Unified Communication capabilities of Skype for business adapter are extended to a new level of operational support and hence paved the way to deliver additional value to our customers


Single Window for Agent Support

  • Creating a New Incident/Updating an existing ticket is just a click away. Chat/Call conversation is stored as part of the ticket
  • User profile details which are recorded in Freshdesk are auto populated in Skype for Business Chat/Call

Virtual Chat Bot

  • Ability to define skill based queue and connecting appropriate agents within the queue. Multiple levels of queues can also be accommodated

Context Sharing

  • Users can move from one channel to other without losing the context of the previous interactions

Admin Console

  • Real time data of call resolution, queuing, agent’s productivity, etc. are provided

Webchat to Skype for Business Integration

  • External users can use any browser and your Agents can simply use their preferred Skype for Business for communication


Benefits to You

  • Saves time, No need to toggle between platforms
  • Superior personalized service
  • Enhanced visual collaboration experience
  • Boosts productivity