Skype for Business (formerly Lync), A Market Leader of the Unified Communications Segment and Standard communication channel for enterprises, is slowly replacing off Phone and Email Communication.
Remedyforce, A Well known Modern IT Service Management built on Salesforce App Cloud.
The Ease of use of SfB & high speed ITSM Remedyforce induced Sensiple to develop Skype for Business Adapter for Remedyforce. Many organizations are willing to adopt our SfB Adapter to interact with their support representatives for faster response and quicker resolution.
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Skype4B Adapter for Remedyforce is an out-of-the-box solution for companies that want to use Microsoft Lync / Skype for Business/ Office365 and Remedyforce IT Service Management.
This product supports both on-premise and hosted model of Skype for Business.