Skype4B adapter integrates your Zendesk with Skype for business to extend the value of your Microsoft Skype for Business (Lync) / O365 investment and connect employees, customers and agents in real-time. With 17+ years in the industry, Sensiple has the expertise, technology, infrastructure and modular Unified Communication services for quicker and easier integrations, we built skype4b adapter to meet the collaboration needs of today’s social enterprise.

Our Skype4B adapter enables customer support agents to receive, process and respond to service requests within a short time. Zendesk incident creation & updating is just a click away!

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Every stake holder in an enterprise can feel a sense of assured support with our SfB Adapter. The deep Unified Communication capabilities of Skype for business adapter are extended to a new level of operational support and hence paved the way to deliver additional value to our customers

Integration Features

  • Integration of Skype4b (Lync) calls & IM with Zendesk
  • Create new Zendesk ticket from Skype4b (Lync) chat window
  • Open up existing Zendesk ticket from Skype4b (Lync) chat window
  • Save Skype4b (Lync) chat history to Zendesk ticket as a comment
  • Softphone call control app in Zendesk
  • Screen pop caller details to Zendesk agent
  • Automatic pop up of existing tickets
  • Create new user from Skype4b (Lync) extension window
  • Open user profile from Skype4b (Lync) extension window
  • Listing of user ticket history


Benefits to You

  • Saving agent's time
  • Increase in collaboration
  • Better communication
  • Faster resolution
  • Improved user experience