Interactive Voice Response systems play a critical role in automating business and customer support processes. Typically, an IVR system processes phone calls, plays pre-recorded messages, provides callers with real-time data and potentially routes calls to service agents.
A recent survey indicates that more than 83% of consumers avoid or stop doing business with a company when their IVR Self Service systems is poorly designed & tested. Keeping this view in mind, we believe that it is important for your IVR Self-service applications to be designed well and tested thoroughly to deliver a seamless customer experience to your end customers.
We are one of the pioneers in offering IVR testing solutions and we work closely with IVR solution teams to offer end to end testing services. Our service offerings include: