Managed ServicesProactively resolve problems such as dropped calls, slow voice recognition
response times and poor voice quality before they impact Customer Experience.

Managedservices

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While you keep your eyes focused on your customer, Sensiple helps you in sustaining high service standards day in and day out.

With rapid advancement in contact center technology, contact centers face challenges like managing complexities and costs, proper resources to support the environment. Sensiple ensures that your contact center is functioning, fully optimized and fully utilized on a daily basis.

Sensiple’s Support and Managed Services:

  • Application Health Check to remotely review application configurations and provide recommendations
  • Patching Updates- Remote updates and new updates applied on a regular basis
  • Global monitoring to ensure maximum system uptime and business continuity
  • Servicing in areas related to change management, service request management, patch and release management, monitoring services, hosting services, continuity services and performance management.

Key Highlights

  • Proactive monitoring and support of your contact centre infrastructure to maximize your performance
  • Quick resolution of issues, along with system updates and upgrades and a knowledge base with information and training
Pick articles: 
Customer Experience Consulting
Cloud Contact Center

Solutions Delivered

Developed and enhanced over 2,000 websites across domains

Designed and developed an official website for the mayor of a major city in the USA

Supported enterprise-level Lab Management System for a Fortune 500 Healthcare major

Established a Loan Processing System for a major bank

Developed a Real Time Trading Platform for a trading company

Provided Data Feed management services to a major Hedge fund firm with 24/7 support

Provided Application Deployment and monitoring support to a major Telecom company

Profitably implementing ITSM for a global Language Interpretation company

For the study of patients discharged from hospitals, designed HIPAA compliant Enterprise App & its Mobile version

Use of our IVR system to service high call volumes for an Airlines company, reduced cost and improved the traveler's experience

For a service center - Integrated voice authentication service with Genesys Agent Desktop

Built a test automation tool called “SWIFTest” for Functional Automation Testing

Working on a test framework for Functional Automation Testing

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