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Customer Experience

Application Development

It’s all about the Customer

One size doesn’t fit all. Todays’ Customers are more self-reliant than ever before. With the rise in customer demands, enterprises look forward to enhancing their legacy applications to achieve customer delight. We help you develop solutions that help you thrive in this digital economy.

Sensiple, through our Contact Center Professional Services Team, helps customers achieve the right solution and technology for their unique business needs. Powered by its deep-driven technology and domain knowledge, we help our clients Conceptualize, Develop, Implement, Test and Support World class solutions.

With more than 200+ projects delivered across the globe, our Customer Experience experts bring a real-world understanding of every part of your business.

Our expertise helps you to build/rejuvenate your Next Gen differentiated customer experience.

Our Application Development cycle

Our Services

Few of our Self-service Application Development expertise includes, but not limited to, the following:

Self-Service Application Development

Our Self-service application development helps support representatives to provide personalized service and thereby provides the right information to resolve the customer's issue instantly. Some of our Self-service Application development activities include:

  • Chat based Self-service
  • Voice based Self-service
  • Chat bots/ Virtual Assistant Bots
Computer Telephony Integration (CTI)

Getting your distinct Contact Center and Contact/Service management systems to communicate with each other can deliver substantial cost savings with consistent customer experience.

Custom Reports and Dashboards

We help you create custom reports and dashboards with insights from comprehensive metrics that matter most to your business. This reporting helps to provide data-driven decisions to have a measurable impact on your support center.

Enterprise Software Integration

Integrate your contact center software with any Enterprise Applications to ensure seamless workflow and cross-channel collaboration within the Enterprise.

Interaction Routing Solution

We help Enterprises to build routing solutions across various channels like Voice, Chat, and Web. Users can now interact with the right support representative.

How are we different
  • 15+ years of expertise in the industry with certified resources across various niche technologies
  • Thorough understanding of 14+ domains
  • 24x7 Business Availability
  • Industry Preferred Vendor for Self-service application development
  • Role of a Business partner in helping customers achieve their outcomes, rather than just a vendor
  • Ability to deliver simpler solutions to complex business problems
  • Fastest implementation rates in the industry

Business Stand Points

First Call Resolution - Does your Customer Service application provides the utmost needed FCR?

Solution - First Call Resolution (FCR) is one of the Key KPI for measuring the performance of the support center and the quality of Customer Service. Our contact center experts can help you in building custom applications which not only achieves your business objectives but also play a vital element in enhancing your FCR.

Personalization - Does your customer service representatives understand the historical interaction of customers and deliver personalized service?

Solution - Customers who feel that they were given individual care tend to remain loyal to the business. Sensiple’s diverse pool of Customer Experience experts can reinforce contact center agents as knowledgeable agents by integrating with Enterprise systems to provide data on demand.

Handling time - Does your current technology helps you to achieve the predetermined service levels or Average Speed to Answer (ASA)?

Solution - Every call center looks for reducing their Average call handling time (AHT). Sensiple’s pool of contact center experts can help you in reducing the AHT with their break-through innovations in providing solutions that also keeps both your customers and agents happy.

Measurement - Are you feeling difficult to track your support center performance levels with disparate technology?

Solution - Customers demand unified view of their Support center performance rather than viewing it on disparate technology basis. Sensiple can help you in developing unified reporting solution and dashboards that could help Enterprises to attain a unified view of their support center performance.

Technology Stack

It all starts with a simple conversation...