Integrating ServiceNow Incident, Request, User Management with Skype for Business (SfB) / Lync / O365
Sensiple, an award winning solution provider for collaboration, communications and customer engagement has recently listed Skype4B Adapter for ServiceNow in ServiceNow App Store
Skype4B Adapter extends SfB collaboration to ServiceNow Service Teams. Sensiple’s Skype4B adapter redefines the way interaction happens within the service desks by extending unified communication & collaboration across your service delivery teams and employees or external customers. This connector supports both On-premise and Hosted implementation models and it provides users the ability to create, update and review service ticket / incident / request from SfB (Both Chat and Voice).
“Skype4B Adapter will help companies to leverage their SfB enterprise voice investment for customer support calls,” said Arasappan T. Pillai, Vice President of Customer Experience at Sensiple.
Sensiple's Skype4B Adapter provides highly personalized customer experience by,
Benefits of Skype4B Adapter
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