In every hospital scenario, 6 of 8 FTE’s (Security Administrators) are dedicated in provisioning and de-provisioning users. And 40% of helpdesk calls are requests for resetting the passwords. These are some of the realities that most of the large organizations face.
Any typical hospital (with more than 2000 beds and 4000 employees) helpdesk averaged between 20 and 25 password resets a month, and each required about 30 minutes to resolve because of laborious process of receiving the call, placing the work order, resetting the password and then informing the busy clinician.
Collaboration of content from multiple channels is needed for a business to be successful and make informed decision. Ensemble interactions help to do the same by syncing multiple devices for completing a task in the best possible manner.
Some of the capabilities of this multi-channel multi device ensemble interaction include:
In recent times, we have access to huge volumes of data. The reason for this explosion of data can be attributed to social media. Since the data availability is exploding, the complexity of processing is also increasing. Every organisation will have its own private/internal cloud for data processing. All the requests from the user and the internal requests will be processed in this private cloud. The private cloud will be configured according to the organisational needs and it will have a limit for processing the requests.
Data as a service (DaaS) is usually referred as the cousin of Software as a service, for the simple reason that in both the cases the product i.e. data and software, is provided on demand. Service is provided regardless of geographical constraints between the user and the provider. DaaS was initially used in web mash-ups but it is now used more commercially.
Ecommerce has attacked the retail stores big time replicating store experience. There are pros in each account – the comfort at your door step and view of large product varieties in a single screenshot are advantages of ecommerce whereas we cannot get the touch and feel of a product online as in a physical store. At this point, let us take a moment to think how online has built its trust in selling products to our eyes without actually giving the look and feel of the product.
To survive in today’s unrealistic and sceptic market scenario, taking that extra step in delighting your customers, makes a difference. Guiding the customers along their customer journey serves as the heart and soul of contact centers. This poses challenges in terms of agent cost, interacting at the right time. Proactive Notification system helps in prompting the delivery of customized services to a slate of customers while accommodating their needs and preferences.
‘Software defined’ means anything that is dynamically configurable or that which offers most of its administration functions via API. By using Software defined something, computer infrastructures are virtualised and delivered as a service. For instance in a SDX environment, networking, storage and data centre services are automated by software instead of hardware.
Big data refers to any kind of data source with high velocity, wide variety and in extreme large volumes. Big Data enables organizations to gather, store, manage, and manipulate vast amounts of data at the right speed and time to gain the right insights. Data sets such as customer transactions, social media interactions can outpace the existing data management tools but how do we make a balance of the data flare-up?
You would have faced many a times, frustrating experiences with IVR systems. And wondered for whom is this IVR system designed for? The choices didn’t seem to match up. User interfaces weren’t intuitive, leaving the user dissatisfied. “Your phone system is so confusing”, “Selections are quickly read, before I could interpret”. Each time the system kept saying “I do not understand your request” DMG estimates that majority of IVR scripts and VUI have not been refreshed in over 3 years. As a result, IVRs continue to frustrate callers.
In the recently concluded CES 2015, among the plethora of gadgets and promises of a tech suave future, there was one particular concept that caught the imagination of the people present there. The rose-tinted glasses came out and internet enabled devices made one imagine the “ordinary” at a slightly more connected and “intelligent” way. Cisco predicts that there will be around 25 billion devices that will be connected to the internet in the year 2015; these statistics are all but surprising after experiencing the array of devices that were showcased.
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