Botomated Customer Experience
Botomation has the potential to increase human jobs by lowering operational costs and boosting efficiencies. Reliability and speed are the core components of the new age organization, and this could be achieved using Botomation.
Botomation is in its simplest form can be defined as a process and logic-driven. Sensiple service desk bots are sophisticated enough of performing human-like functions such as understanding, deciding, evaluating and learning by itself.
Long waiting time to receive information or service can annoy customers, embracing Sensiple Botomation will result in quicker delivery of information leaving the customer delighted.
Further to strengthen Botomation reduces errors, improving the overall customer experience considerably. It also reduces the ‘cost to serve,' allowing companies to increase their value proposition.
- Improved User Experience
- Improve Agent Productivity by extending AI-based digital assistant to enable self-service based resolution
- Zero approval wait time for Botomation tasks based on device credentials
- Proactive resolution
- Improve on first call resolution time
- Sentiment Analysis for better understanding Customer expectations
- Bilingual Capabilities to Service Desk Agents
- To enable Service Desk Agents to grow into Business and end-user champions