Botomated Service Desk
To handle today’s complex IT infrastructure, legacy infrastructure monitoring solutions are not competent enough to keep a complex system up and running. Artificial intelligence in convergence with predictive analytics is radically expected to change today's IT support desk. To tackle existing IT service desk challenges an AI-powered system is required which should periodically monitor IT systems such as networks, databases; and predict of any downtime before any catastrophe. Further, the system should also have the capability to create Incidents on downtime and resolve repetitive incident by self-service.
Sensiple Botomated service desk is first of its kind solution powered by artificial intelligence to ease the job of service desk agent while radically increasing productivity. By leveraging cutting edge APM and AI solution, Sensiple Botomated service desk continuously monitors endpoints. If the system is down or it falls below the threshold, the system creates an incident and assign it to the appropriate queue/agent. To strengthen the solution further, the system by itself checks if the incident created is repetitive, if so tickets are assigned to the AI bot for further resolution. In order to help end users to track ticket status anywhere, it is available for Mobile App, web portal or calls. Using text analytics, the system detects the sentiment of customer and agent communications by recognizing a combination of words used by the user during the conversation.
Sensiple Botomated desk leverages collaboration tool such as Skype for Business along with artificial intelligence based self-service, automation without the need for human intervention, 24X7 monitoring of end-user experience to proactively address/prevent incidents and provide Omni-channel support to end users.