Botomation is the application of technology that enables organizations to implement service desks with the capability to capture and interpret service requests from its employees or customers which are frequent and yet requires authentication, approvals, processing of transactions, manipulating data, triggering responses and communicating with other digital systems with the help of custom-built software components and scripts.
Similar to robots used in the manufacturing sector to improve the quality and increased production, Botomation uses intelligence automation, in various enterprise business processes such as IT and customer support services. Botomation substantially reduces the time taken to service requests resulting in increased productivity.
Botomation can leverage Artificial intelligence and once it is trained to interpret actions pertaining to business processes, it can execute, trigger events, self- learn, self-correct, and initiate new actions and communicate seamlessly with other enterprise-wide systems.
