What is Botomation Consulting?

Botomation consulting service will help customers analyze their present digital footprint or capabilities for enterprise service operations & processes (covers both employee and customer experience). We shall review & analyze the customer journeys, an application framework that influences customer experience (customer: internal and external) and customer/employee service operations. The analysis will be focused on the impact of the above said on CX KPIs & customer (internal and external) service SLA's.

Sensiple will produce a detailed report on current factors affecting CX KPI's and customer service SLA's. Identify opportunities for improvement to tools, implementation of new tools, process automation, or optimizations.

Who de we serve
  • Prospects who prefer chat channel as the primary
  • Prospects who would want to maximize MS Teams
  • CX Optimize or CX Transform states
  • Any organization with a focus on customer experience and retention
  • Targeting reduced OPEX
  • Prospecting aiming digital workforce
  • CX Optimize - prospects who have benefitted from basic contact center set up
  • Prospects who have legacy contact center solutions
  • prospects, where CS spend per customer, is high
What do we offer
Analysis of required business outcomes

Analysis of required business outcomes

Strategy Formulation Workshops

Strategy Formulation Workshops

​Analytics - contributing processes affecting targets

​Analytics - contributing processes affecting targets

Analytics - Distribution of each contributor

Analytics - Distribution of each contributor

Identify key contributors - with cause, consequence , & Symptoms

Identify key contributors - With cause, consequence, & symptoms

Technology Assessment & Solution design

Technology assessment & solution design

Gap Analysis

Gap Analysis

Determine Implementation Approach

Determine Implementation Approach

Estimate the proposed solution

Estimate the proposed solution

Key benefits
  • Current ES state both qualitative (CSAT, ESAT, NPS) and quantitative (SLA, KPI's, Volumetrics)
  • Technology impact on qualitative (CSAT, ESAT, NPS) and quantitative (SLA, KPI's, Volumetrics)
  • Process impact on qualitative (CSAT, ESAT, NPS) and quantitative (SLA, KPI's, Volumetrics)
  • Operational efficiency (Service quality aspects) - training, service goals, skills assessment & operating model
  • Continual monitoring & improvement
  • Proposal for implementing the solution

If you’re looking for technology enablement? Let us know.

Transform your business challenges into opportunity through innovation & technology. Reach us to schedule your appointment now.

By clicking on SUBMIT, you acknowledge having read our privacy notice.