Robotic process automation solutions (RPAS) have become an integral part of superior customer engagement. Botomation EPA and contact center automation services will deliver a digital workforce to improve customer experience. The scope of this service will cover the discovery, design, development, and delivery of intelligent automation tools. Any process that directly impacts customer experience is a candidate for consideration in Botomation services. We would use Robotic Process Automation solutions and IA products depending on client needs and investments.
- Offering
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- Process design or customer service journey review
- Identify use cases for PA or IA with business case
- Benchmark current process metrics
- Obtain business sign off & stakeholder engagement
- Consult with business to set Target KPI's for automated processes
- Design PA & IA solutions
- Estimate delivery of proposed solutions
- Proposal for the proposed solution
- Outcomes
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Business case for intelligent automations
Benchmarking relevant (direct and impacting) Process KPI's
Reduce cost of CX operations while improving productivity
- Accelerators
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Sensiple accelerators for intelligent automation
RPA product specialists on demand
Preset data models for some customer experience processes
CRM Integration experience
