Botomation EPA services will deliver a digital workforce to improve customer experience. The scope of this service will cover the discovery, design, development, and delivery of intelligent automation tools. Any process that directly impacts customer experience is a candidate for consideration in Botomation services. We would use RPA & IA products depending on client needs and investments.

Offering

• Process design or customer service journey review
• Identify use cases for PA or IA with business case
• Benchmark current process metrics
• Obtain business sign off & stakeholder engagement
• Consult with business to set Target KPI's for automated processes
• Design PA & IA solutions
• Estimate delivery of proposed solutions
• Proposal for the proposed solution

Outcomes

Business case for intelligent automations

Benchmarking relevant (direct and impacting) Process KPI's

Reduce cost of CX operations while improving productivity

Accelerators

Sensiple accelerators for intelligent automation

RPA product specialists on demand

Preset data models for some customer experience processes

CRM Integration experience