Digital, decentralized platform where specialist knowledge meets customer needs. Knowledge treasures are hidden in plain sight. Maximizing reuse of smart processes, tactical solutions, defined outcome-based processes can result in huge savings and productivity. Knowledge can be classified as artefacts, extracts, solutions, insights, data etc., Value of knowledge can be measured in revenues to drive funding and appreciate knowledge contributors.
- Employee requirements to understand policies
- Service desk agents need to know latest releases, fixes, changes in firm ware & procedures
- Legal firms need for relative content and specific content from various sources
- Customer service executive know how on products, process & policies
- Researchers needs for facts, figures, patents, & related artefacts
There are multiple such scenarios that have direct impact on revenues, experiences, and productivity.
Botomation team can deliver smart ways of structuring knowledge & manage its lifecycle. Our unique approach to identify knowledge tenets, classification, alignment to skills and processes can lead to interesting outcomes.
- Analysis of service deliverables and knowledge centers
- Create knowledge monetization framework, includes scoring or measuring of knowledge reuse in agreed currency
- Classify and Implement of knowledge tenets and knowledge life cycle
- Knowledge governance including knowledge lifecycle & management
- Solution design and applications for knowledge management
- Outcomes
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Reduction in over cost and effort to deliver
Acceleration of service deliveries
Improved agent experience and customer engagement
Improve ability to collaborate and operate globally
