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Job Detail

Position:
L1 Support
No of Positions:
1
Experience Level:
1-3 Years
Qualification:
Any Graduate / Post Graduate
Location:
Siruseri SIPCOT IT Park, OMR, Chennai
Country:
India

L1 Support

No of Positions
1
Experience Level
1-3 Years
Qualification
Any Graduate / Post Graduate
Location
Siruseri SIPCOT IT Park, OMR, Chennai
Primary Skills

Roles and Responsibilities:

  • Excellent Spoken and Written English
  • Prior international Technical call taking experience,
  • Managing service requests from receipt to its closure
  • Review requests for approvals
  • Experience in Catalogue management
  • Ability to handle single user requests and bulk requests
  • Supplier delivery management
  • Prioritize requests based on priority
  • Working on escalations raised by users
  • Understanding on ITSM ticketing tools
  • Flexible with shifts 24*7

Required Experience, Skill, Knowledge:

  • Must have good communication skills.
  • Must have experience in troubleshooting.
  • Must have experience in installation and configurations of laptop and printer.
  • Experience working with company products support and services
  • Experience working with product/Software deployment and documentation
  • Experience in Active directory, User policies and security policies
  • Managing security groups of users as per request
  • Creation, modification, Deletion of distribution groups
Job Country
Posted Date

L1 Support

Primary Skills:

Roles and Responsibilities:

  • Excellent Spoken and Written English
  • Prior international Technical call taking experience,
  • Managing service requests from receipt to its closure
  • Review requests for approvals
  • Experience in Catalogue management
  • Ability to handle single user requests and bulk requests
  • Supplier delivery management
  • Prioritize requests based on priority
  • Working on escalations raised by users
  • Understanding on ITSM ticketing tools
  • Flexible with shifts 24*7

Required Experience, Skill, Knowledge:

  • Must have good communication skills.
  • Must have experience in troubleshooting.
  • Must have experience in installation and configurations of laptop and printer.
  • Experience working with company products support and services
  • Experience working with product/Software deployment and documentation
  • Experience in Active directory, User policies and security policies
  • Managing security groups of users as per request
  • Creation, modification, Deletion of distribution groups
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Once you find an exciting opportunity that allows you to express, use, and develop your skills, upload your resume with your required details. In the case of your skill sets matching our specific requirements, we shall get in touch with you within 2-3 working days.

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Note: Sensiple does not require payment to be made by candidates to the company or any individual /agency for any part of our recruitment process. Please note that no payment is necessary against requests / demands made either directly in person or through phone / email. You may ignore any such requests made by any individual / agency as these are fraudulent individuals / agencies posing as Sensiple Software. We would appreciate if you brought such practices to our attention at careers@sensiple.com