Customer Experience From Helping 18.5 million passengers to fly daily using our Intelligent
call routing solutions to creating a System that handle 130m calls for
a major Caribbean Telecom provider , Enterprises choose us to help them
work better and differently

customerexp

Error message

  • User warning: The following module is missing from the file system: recaptcha_mailhide. For information about how to fix this, see the documentation page. in _drupal_trigger_error_with_delayed_logging() (line 1138 of /var/www/html/sensiple_prod/includes/bootstrap.inc).
  • User warning: The following module is missing from the file system: webform_conditional. For information about how to fix this, see the documentation page. in _drupal_trigger_error_with_delayed_logging() (line 1138 of /var/www/html/sensiple_prod/includes/bootstrap.inc).

Inspiring Great Customer Service Experiences

A true “brand experience” is created when businesses deliver Unified Customer Experience across all channels (agent channels, telephone, email, chat, social media and web self-service) and touch points.

In this highly connected world, Sensiple ensures that your customers experience the same context of interaction, as they move across channels. Our next generation customer experience solution empowers your employees to have comprehensive historical knowledge of each customer, resulting in intelligent interactions.

Sensiple is a global provider of Unified Self Service Solutions, Contact Center and Customer Experience solutions in web, mobile and IVR. Over the last 14 years, we have been redefining customer experience for millions of people.

Sensiple’s Core Expertise is:

  • Customer Experience Consulting
  • Call Center Strategic Assessment
  • Interactive Voice Response-enabling customers to access and manage their own service experience
  • On-demand and Cloud Contact Centers- Deploying contact centers and home agents without boundaries to improve satisfaction
  • Voice of Customer Solution- Speech enabled automated survey solution to provide insights into customer sentiments
  • Interactive Notification System- Intelligent information delivered in the Right Channel, at the Right Time, Every Time
  • Password Reset Solution
  • Voice Authentication for Commercial Applications

Why Sensiple

  • End-to-end Customer Experience solutions and services
  • A proven track record in assisting large and small contact centers in agent optimization and reducing total cost of ownership
  • Delivering better customer interactions based on predictive Customer Service Analytics
  • Compelling Set of solutions to “Wow” your customers: cutting-edge solutions that will help to treat each customer uniquely

Solutions Delivered

Developed and enhanced over 2,000 websites across domains

Designed and developed an official website for the mayor of a major city in the USA

Supported enterprise-level Lab Management System for a Fortune 500 Healthcare major

Established a Loan Processing System for a major bank

Developed a Real Time Trading Platform for a trading company

Provided Data Feed management services to a major Hedge fund firm with 24/7 support

Provided Application Deployment and monitoring support to a major Telecom company

Profitably implementing ITSM for a global Language Interpretation company

For the study of patients discharged from hospitals, designed HIPAA compliant Enterprise App & its Mobile version

Use of our IVR system to service high call volumes for an Airlines company, reduced cost and improved the traveler's experience

For a service center - Integrated voice authentication service with Genesys Agent Desktop

Built a test automation tool called “SWIFTest” for Functional Automation Testing

Working on a test framework for Functional Automation Testing

Happy to Help

Image CAPTCHA