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Customer Experience
Home / Services / CX Solutions and Offerings

Customer Experience Solutions

We help you transform your Customer Experience by letting you understand what your client expects and enabling personalized interactions with them. It happens with some business that they will start with formal customer experience, but in the end, they fail to succeed in what they want to do. The primary reason for failure is inflexible technology, siloed organization, systems, limited budget, and poor instrument to measure performance.

Sensiple's CX solutions and offerings are always evolving to overcome these challenges as well as increasing revenues and speeding up processes by unifying operations. We’re increasingly working with clients to transform their entire business model, integrating services, moving to automation through real-time analytics and prospering in a digital age to achieve competitive advantage.

Sensiple’s Customer Experience Framework evolves on these principles:

    • Business Intelligent Mapping - The process of capturing customer’s experiences throughout the engagement lifecycle during a conversation
    • Orchestrating Customer Experience - Combining customer feedback, data which customer attributes and contact center interactions to provide a holistic assessment of customer experience
    • Financial Impact analysis - To enable the client to prioritize areas of focus, target profitable customer segments, loyalty programs, technology, and people investments

    Our Solutions

    Customer Service Engagement

    Customer Service Engagement

    Engage better with your customers across all channels to know their needs.

    Unified Communication & Collaboration

    Unified Communication & Collaboration

    Faster collaboration and choose the right communication needs within your Enterprise Ecosystem...

    Resources

    Skype for Business App Development
    The brochure explains how you can make the most of Skype for Business application and provide personalized integration. You’ll learn how to leverage its features to build effective agent dashboards, Siri-like virtual assistants, and integrate it with IVR applications.
    View Brochures
    Intelligent Routing Strategy for Virtual Contact Center Provider
    Intelligent Routing Strategy for Virtual Contact Center Provider
    View Success Stories
    View all related resources

    We're ready to help you transform your organization...

    Tell us how we can help

    Reach Us Out
    555 US Highway 1 S, Ste 330 Iselin, NJ 08830, USA.
    +1 732-283-0499
    info@sensiple.com
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    About Sensiple

    Sensiple Inc., headquartered in New Jersey delivers IT products and services in the areas of Capital Markets, Customer Experience, Digital & Enterprise Transformation, Infrastructure and Independent Testing from ideation to execution, giving our clients an edge to outperform the competition.

    Talk to our experts

    If you're considering us, or just want more information, we're happy to answer all your questions and get you set up. Simply fill out the form.

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