Customer Service Engagement
Improving customer experience is a prime preference for any customer-centric enterprises. However, breaking down the silos of customer engagement is challenging for most. The sudden rise of social media is only further broadening the gap between digital and conventional engagement channels. Enterprises are running out of time to bridge this channel divider.
Today’s customer journeys happen across multiple channels like IVR, web chat, social media and more. Creating and sustaining customer relationships across all with assisted and self-service is the key to success. Customer engagement must be seamless, proactive and personalized across all channels and touchpoints throughout the entire lifecycle to build exceptional experiences.