About 15 to 20% of the cost of developing an application goes into maintaining the application software. It is eminent for enterprises to opt for the most cost-effective solution to support, manage, and maintain their applications. We, at Sensiple, understand your needs and provide constant maintenance and support services while reducing cost through our onsite-offshore model.
Support: Level 1
- Service desk support
- Monitoring, ticket generation through SPOC
- Incident response and resolution
Support: Level 2
- Production support for server, applications, and database
- Deep technical support and deployment
- Ensure SLA compliance for incident response and incident resolution
- Ticket updation and escalation as required
Support: Level 3
- Bug analysis, fixes and deployment support
- Preventative maintenance, fixes and deployment support
- System endurance improvement through root cause analysis (RCA), fixes and deployment support
- Minor/major augmentation and deployment support
- Provide full support to the level 2 team for all-hands-on-deck production issues
We take a customer-centric approach and collaborate with you to identify what is significant for your business, adjust our operating model accordingly, and work to deliver the results. You get access to new functionalities and enhancements in your existing applications.
We manage applications built using a wide variety of technologies. Sensiple’s expertise spans Microsoft Technologies, J2EE, Java, Oracle, SAP, as well as other platforms, databases, languages, software, and enterprise applications. Ultimately, we help provide a robust, simplified, scalable, and efficient IT landscape which aids in seamless process flow and uninterrupted business transactions - making sure you stay ahead of your competition.
We are equipped with the domain experience and expertise to provide next-generation Application Maintenance and Support services that help enterprises leverage IT applications in a better way. Besides delivering quality applications at lowered costs, other benefits you receive are,