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Application Maintenance

Client’s Introduction: The client is multi-billion dollar organization managing sophisticated lab networks across the US.

Value Proposition

  • 7+ years of relationship and reliance on Sensiple’s services/business process knowledge.
  • Enhanced Availability management to take care of reported issues /incidents.
  • 55% cost reduction by adopting right-shore engagement model for service support.

Solution Provided:

Sensiple's engagement with client began with a single location support and culminated in providing multi-location application support adhering to processes followed by various organizations acquired by the parent company.

Sensiple offered the following services during the engagement process:

  • Application support for software developed using Legacy i.e. UniData and Microsoft technologies. Provided L1/L2/L3 support and handling of Change Requests.
  • Ensured 24*7 Service Support by triaging reported issues based on severity/resolution time and adhering to the SLA. Implementation of best practices learnt during engagement with various merged entities.
  • Continuously improving service by preparing FAQs for frequently reported issues, implementing best practices and reviewing SLA.

Business Objective:

  • Maintenance of the existing applications keeping them tuned as per the business needs
  • Providing 24*7 Application/Production support
  • Implementation of Uniform System i.e. one system, one process and one organization.

Solutions Delivered

Developed and enhanced over 2,000 websites across domains

Designed and developed an official website for the mayor of a major city in the USA

Supported enterprise-level Lab Management System for a Fortune 500 Healthcare major

Established a Loan Processing System for a major bank

Developed a Real Time Trading Platform for a trading company

Provided Data Feed management services to a major Hedge fund firm with 24/7 support

Provided Application Deployment and monitoring support to a major Telecom company

Profitably implementing ITSM for a global Language Interpretation company

For the study of patients discharged from hospitals, designed HIPAA compliant Enterprise App & its Mobile version

Use of our IVR system to service high call volumes for an Airlines company, reduced cost and improved the traveler's experience

For a service center - Integrated voice authentication service with Genesys Agent Desktop

Built a test automation tool called “SWIFTest” for Functional Automation Testing

Working on a test framework for Functional Automation Testing

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