Digital Transformation

Client’s Introduction: The client is a not-for-profit organization that provides leadership and resources for the enhancement of health and life-quality in Northwest Indiana.

Value Proposition

  • Helped them provide a centralized information hub to site visitors and automate marketing activities
  • Helped to manage the consistency across all their web sites with a centralized content authorizing and distribution mechanism

Solution Provided:

  • Sitecore enterprise CMS/DMS implementation and configuration to support multiple domains
  • Responsive web designing for optimized viewing experience in all devices
  • Adding transactional capabilities like online payment, patient online services like charts / test / results, find a doctor, appointment, class / event registration, prescription refill etc.
  • Adding customer interaction services like feedback form, live chat, health library, blogs, interactive health tools & quizzes etc

Business Objective:

  • Transforming 25 different web sites developed in different technologies and ensuring data & branding consistency To build an engaging online presence and ensure information availability in a consistent manner.
  • Automation of business process to allow direct access to public To ensure availability of information and transact with the hospital by integrating backend system & processes with the web sites
  • Customer insight to personalize the interactions by adding analytics capability to understand visitor’s behavior to improve the experience and personalize content by segmenting visitors

Solutions Delivered

Developed and enhanced over 2,000 websites across domains

Designed and developed an official website for the mayor of a major city in the USA

Supported enterprise-level Lab Management System for a Fortune 500 Healthcare major

Established a Loan Processing System for a major bank

Developed a Real Time Trading Platform for a trading company

Provided Data Feed management services to a major Hedge fund firm with 24/7 support

Provided Application Deployment and monitoring support to a major Telecom company

Profitably implementing ITSM for a global Language Interpretation company

For the study of patients discharged from hospitals, designed HIPAA compliant Enterprise App & its Mobile version

Use of our IVR system to service high call volumes for an Airlines company, reduced cost and improved the traveler's experience

For a service center - Integrated voice authentication service with Genesys Agent Desktop

Built a test automation tool called “SWIFTest” for Functional Automation Testing

Working on a test framework for Functional Automation Testing

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