Mr.Aras, Vice President - Client Services, and Mr.Rajan, Presales Manager, were invited to a call center workshop hosted at Saudi Telecom Company, Riyadh, K.S.A. Mr. Aras gave a keynote address and demonstration on the key trends in Customer Experience, especially with the usage of Voice Biometric applications with the Saudi Telecom Company. The event was well-attended by Corporate Leaders in Call Center Operations arena from STC-KSA, VIVA-Bahrain, VIVA-Kuwait, and AVEA-Turkey.
In his keynote, Mr. Aras mentioned the importance of authenticating callers before reaching Customer Care Agents and Voice Biometrics’ vital role in authenticating users. Drawing on industry data and trends in customer experience, he gave demonstrations with few Voice Biometrics use-cases that are critical challenges in a Telecom Industry.