CTI implementation with backend applications
Integrate Genesys with backend applications to get the maximum benefit and leverage your investment in the existing systems thus helping to populate the agent window with right details to have informed communication with the customers to enhance their customer experience.
Few of our integrations include, but are not limited to, the following:
- Genesys CTI for Microsoft Dynamics USD
- Genesys CTI for Microsoft Dynamics CRM
- Genesys CTI for ServiceNow