Genesys considered as the top platform for customer experience allows companies to develop exceptional omnichannel experience. We follow all strategy considering customer at the top and believe great customer engagement ensures the excellent business outcome.
Genesys can turn out to be a panacea for all customer experience worries if managed efficiently. Genesys and Sensiple are two inseparable entities and continue to be the client’s top of the mind recall when it comes to customer experience handling. Sensiple, being a global pioneer in customer experience industry, has always been constructive in helping its clients achieve their targets in capital-intensive Genesys projects through its continuous support right from the start to the end.
You could attribute Sensiple’s reason for success to its unique style of working; it adapts to different clients and the efforts it puts into understanding the customers' underlying needs.
|App Development Solution|
|Enterprise Architecture Implementation|
- Genesys Framework Installation & Configuration
- Genesys Voice Platform Installation & Configuration (TTS, ASR)
- Genesys Routing Solutions
- Genesys Contact Center Setup
- Setting up cloud-based contact center using Genesys VCC
- IVR Development
- Workspace Desktop Customization
- Custom Agent Desktop Development + SIP Softphone Integration
- Genesys CTI Adapters development for CRM’s & Helpdesk System’s
- IVR and contact center testing
- 15+ yrs experience in working with the contact center
- Highly skilled certified Genesys resources (GCS, GCP, GCD) and 20+ contact center experienced resources
- In-depth knowledge of 14+ domains
- Availability of niche expert resources on-time
- Dedicated Genesys Lab
- Cost competency compared to the leading players in market
Benefits to Enterprises