ITSM Implementation

ITSM Implementation

Research findings from top market research firms shows that significant number of ITSM solution implementations fail that boils down to not having the right implementation assistance.

We understand that implementation or replacement of an ITSM solution is a major transformation initiative that affects every user in any organization. In addition, for the transformation to be successful, it is imperative that organizations have a plan for critical business systems with the ITSM product.

Our goal is to provide expert assistance at every step starting from requirements elicitation up to post implementation system enhancement. With the insights from our advisory practice and the ITSM product implementation experience, our team members are equipped to provide end to end implementation assistance for selected systems.

Sensiple’s Offerings

Why Sensiple?

  • End to End Implementation assistance including system integration
  • New System Implementation along with existing system reconfiguration
  • Variable Ongoing Maintenance Options

Solutions Delivered

Developed and enhanced over 2,000 websites across domains

Designed and developed an official website for the mayor of a major city in the USA

Supported enterprise-level Lab Management System for a Fortune 500 Healthcare major

Established a Loan Processing System for a major bank

Developed a Real Time Trading Platform for a trading company

Provided Data Feed management services to a major Hedge fund firm with 24/7 support

Provided Application Deployment and monitoring support to a major Telecom company

Profitably implementing ITSM for a global Language Interpretation company

For the study of patients discharged from hospitals, designed HIPAA compliant Enterprise App & its Mobile version

Use of our IVR system to service high call volumes for an Airlines company, reduced cost and improved the traveler's experience

For a service center - Integrated voice authentication service with Genesys Agent Desktop

Built a test automation tool called “SWIFTest” for Functional Automation Testing

Working on a test framework for Functional Automation Testing

Happy to Help