Research findings from top market research firms shows that significant number of ITSM solution implementations fail that boils down to not having the right implementation assistance.
We understand that implementation or replacement of an ITSM solution is a major transformation initiative that affects every user in any organization. In addition, for the transformation to be successful, it is imperative that organizations have a plan for critical business systems with the ITSM product.
Our goal is to provide expert assistance at every step starting from requirements elicitation up to post implementation system enhancement. With the insights from our advisory practice and the ITSM product implementation experience, our team members are equipped to provide end to end implementation assistance for selected systems.