ITSM Advisory Services

ITSM Advisory Services

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“Achieve SERVICE EXCELLENCE with Sensiple’s ITSM Advisory Service”

IT Service Management is almost changing IT on an enterprise level. Often the business expects IT to ramp up as quickly as possible which necessitates technology support team to have all the right support tools in place along with mature processes.

While the technology team works towards addressing the business needs, it becomes easy for an organization to lose track of the ongoing support planning aspects, tool silos mitigation and long-term service improvement or operational plans. Sensiple understands such challenges faced by technology teams and offers services that help organizations to meet the business needs.

Sensiple holds a distinctive position in the ITSM advisory and technology services market as a visionary with a scope that covers the entire spectrum of People, Process & Technology. Our IT service management advisors can help you to move ahead, wherever you may be in the ITSM journey.

Our Advisory services

Benefits

  • Organizations can exhibit better financial plans with manageable IT costs
  • Improved resource management & reduced rework
  • Organizations will achieve its strategic objectives efficiently with better aligned IT services
  • Superior brand image with increased business effectiveness, productivity & efficiency
  • Effective change management that drives business change to its advantage
  • Increased customer satisfaction and end-customer perception with better IT

We achieve this through our Unique D4 Rapid Assessment Methodology

Why Sensiple?

  • Sensiple’s unique D4 rapid assessment methodology outcomes that helps executives clearly understand the state of their service management
  • Our experts ITSM advisory have in depth and hands-on experience in
    • IT organization transformation management
    • 24/7 operations command center development
    • Service desk transformation management
    • Data center consolidation management

Solutions Delivered

Developed and enhanced over 2,000 websites across domains

Designed and developed an official website for the mayor of a major city in the USA

Supported enterprise-level Lab Management System for a Fortune 500 Healthcare major

Established a Loan Processing System for a major bank

Developed a Real Time Trading Platform for a trading company

Provided Data Feed management services to a major Hedge fund firm with 24/7 support

Provided Application Deployment and monitoring support to a major Telecom company

Profitably implementing ITSM for a global Language Interpretation company

For the study of patients discharged from hospitals, designed HIPAA compliant Enterprise App & its Mobile version

Use of our IVR system to service high call volumes for an Airlines company, reduced cost and improved the traveler's experience

For a service center - Integrated voice authentication service with Genesys Agent Desktop

Built a test automation tool called “SWIFTest” for Functional Automation Testing

Working on a test framework for Functional Automation Testing

Happy to Help

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