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Overview

Many research findings show that a significant number of ITSM solution implementations are unable to succeed and this boils down to not having the right application assistance. We understand that the application or replacement of an ITSM solution is a major transformation initiative that affects every user in any organization. Also, for the change to be successful, it is imperative that organizations have a plan for critical business systems with the ITSM product.

Sensiple's team comprising of experienced IT consultants help you with the implementation of your desired ITSM suites so that your organization can optimize costs, reduce risks, and get a high return on investments. Our goal is to provide expert assistance at every step starting from requirements elicitation up to post-implementation system enhancement.

We symbiotically work with your team to determine the “Right Approach” that fits your business. We are fully committed to your success and work to deliver an agile environment, accurately aligning it with your strategies and business objectives.

How are we different?
  • We are experts at identifying customizations in your current systems that can be either improved or removed with easily supported, out-of-the-box processes. Moreover, these processes are ITSM software enabled and ITIL certified
  • We provide end-to-end implementation assistance including system integration
  • Our robust process mapping capabilities guarantee your IT spend is tightly aligned with your most valuable business services

Sensiple delivers end-to-end IT Service Management (ITSM) solutions to support your IT infrastructure

Sensiple delivers end-to-end IT Service Management (ITSM) solutions to support your IT infrastructure

Business Stand Points

Readiness - Am I ready to start?

Solution - It is necessary to initiate a review of the existing environment, configurations, performance, etc. before implementation. Sensiple’s ITSM experts help you in analyzing the current platform and application design, configuration settings, and performance level, to identify any possible glitches before production.

Integration - Tired of the numerous, complex integrations?

Solution - Sensiple’s powerful combination of ITSM best practices and a proven implementation methodology will cover all aspects of your ITSM cycle. Our ITSM experts help you integrate your applications, regardless of their complexity, through a customized deployment plan that aligns with your strategic goals.

Upgrades - Afraid of taking advantage of new features in a new version?

Solution - We have a pool of technological experts to address your particular needs. Sensiple helps you to successfully upgrade, by providing various options and paths through which one can reach the required stage. We have supported our clients with updates and feature enhancements in the most efficient way, to achieve the best benefit out of it.

Support and maintenance - Need help to maintain business continuity?

Solution - Sensiple provides support and ongoing maintenance services for ITSM solutions. Our 24*7 remote support services keep your business up and running throughout the day with minimal IT downtime. We work during your non-office hours to sustain the business continuity. With our various engagement models, one can choose the best fit based on their specific needs.

Technology Stack

It all starts with a simple conversation...