News & EventsHear us on happenings!!!

News

  • New Solution Partnership with Kentico

    Thursday, January 19, 2017 :

    Sensiple is proud to mark its new year journey with the achievement of Kentico Bronze Partnership. Kentico is a worldwide leader in integrated marketing solutions, an all in one CMS, e-commerce, and online marketing platform who focuses on driving business results for companies of all sizes. The new partnership with Kentico gives us access to all the training and resources which help us give our customers access to dynamic and scalable websites.

    By developing websites with Kentico, we can provide our customers with CMS support, mobile websites, online marketing tools, SEO, document management, multisite management, multilingual websites, and more. Our customers would also get access to the rich library of modules that allow for quick feature building, that will, in turn, help them balance customization with improved development time.

    This new partnership with Kentico is our next step towards bestowing our customers with exceptional enterprise content management experience.

  • Sensiple Partners with Amazon Web Services

    Monday, December 19, 2016 :

    Sensiple has recently collaborated with Amazon Web Services helping global enterprises achieve business transformation and stay ahead in the competition. Being an Amazon consulting partner, Sensiple can now help customers design, architect, build, migrate, and manage their workloads and applications on AWS.

    Our partnership with AWS is a great asset to us as this gives us the expertise, in addition to an access to the complete suite of resources. By this, we serve our customers better with tailor-made solutions and meet their specific requirements. As an APN Consulting Partner, we also hold access to a range of resources and training material that helps us support our customers as they deploy, run, and manage their applications in the AWS Cloud.

    Sensiple wants to be on the forefront of delivering additional value to our customers and we believe that our new partnership with Amazon Web Services would help us better serve our customers with a worthwhile cloud experience.

  • Sensiple Skype4B Adapter in ServiceNow App Store

    Thursday, September 9, 2016 :

    Sensiple has recently listed Skype4B Adapter for ServiceNow in ServiceNow App Store

    Integrating ServiceNow Incident, Request, User Management with Skype for Business (SfB) / Lync / O365. Skype4B Adapter extends SfB collaboration to ServiceNow Service Teams. Sensiple’s Skype4B adapter redefines the way interaction happens within the service desks by extending unified communication & collaboration across your service delivery teams and employees or external customers. Read More…

  • Sensiple integrating Skype for Business/Lync with ServiceNow Customer Service Management (CSM)

    Monday, August 1, 2016 :

    ServiceNow recently announced Customer Service Management (CSM) during their Knowledge’16 conference. Inspired by the CSM application, Sensiple is currently integrating Skype for Business/Lync with ServiceNow Customer Service Management (CSM).

    Servicenow Customer Service Management is truly an evolutionary application that brings collaboration of the team responsible for customer engagement with the team responsible for resolution & product improvement. This convergence of processes and collaboration will transform what the traditional customer service solution fails to address.

    This ideology of ServiceNow, to help the customer service agents to identify and fix the root cause of issues instead of focusing solely on customer issues and finding ways to resolve them, is just amazing. It is pretty sure that it will reduce the case volume and service costs.

    This inspiring application made Sensiple to develop a complementary solution to Servicenow CSM, in order to facilitate the customers adapting this great application. Sensiple as a Servicenow Technology partner already developed Skype for business integration with Servicenow service management. Currently we are engaged ourselves in integrating Skype for business / Lync with Servicenow CSM. We also have plans to leverage ServiceNow OpenFrame and integrate Skype for Business enterprise voice with ServiceNow CSM application.

    Sensiple believes that, these solutions will help companies who are already invested on SfB / O365 to leverage and improve their customer engagement experience and also team productivity.

    For more details http://skype4b.sensiple.com

  • Sensiple Awarded 2015 INTERNET TELEPHONY Skype for Business Pioneer Award

    December 17, 2015: Sensiple is pleased to announce that TMC, a global integrated media company, has awarded Sensiple’s Skype4B Adapter with its 2015 Internet Telephony Skype for Business Pioneer Award.

    Sensiple Skype4B Adapter is a single smart solution that handles intelligent routing, streamlined customer management, and unified reporting across all channels like chat, call and voice.

    Sensiple is now bringing it all together—the familiar experience of Skype4B that your customers and employees have come to know and love, with the power of your helpdesk/Contact centre.

    “Our philosophy is to help every Skype for Business user increase the value of their investment while delivering quality customer care, “said Aras Pillai, VP Customer Experience, Sensiple. “We are extremely delighted to receive this award from TMC, which recognizes Sensiple’s effort of transforming enterprises based on Microsoft’s vision of Connecting People Everywhere,” Mr. Aras added.

    TMC is a global media company, and INTERNET TELEPHONY magazine is renowned as an authority in IP communications. The 2015 INTERNET TELEPHONY Skype for Business Pioneer Award is presented to companies whose products and services enable businesses of any size to leverage the Microsoft Skype for Business platform for exceptional communications and collaboration experiences for their users.

    Sensiple is a global provider of Unified Self-Service and Customer Experience solutions. Sensiple’s Skype4B Adapter allows end users to contact their support centre via Skype for Business and benefit from a simple and flexible interactive support experience that is automatically logged and tracked by major support desk products like ServiceNow, Zendesk, Remedy, LANDESK, and ManageEngine.

    To know more about our award-winning Skype4B Adapter solution, go to http://www.sensiple.com/CustomerExperience-CEX/Skype4badapter

    Sensiple is proud to receive the 2015 INTERNET TELEPHONY Skype for Business Pioneer Award and looks forward to continued innovation of our Skype for Business offerings. We sincerely thank TMC and INTERNET TELEPHONY magazine for this honour.

  • Sensiple shortlisted for Global Payments Awards - 2015

    2nd November 2015: Mobile Money & Digital Payments Global have shortlisted Sensiple’s Voice Biometrics Solution for Best Payment Deployment in the Americas. Winners will be announced live at the Mobile Money & Digital Payments Global Awards Ceremony in Istanbul, Turkey this December.

    These awards recognize companies for their exceptional contribution and advancement in the Global Payments arena. These awards celebrate organizations that have worked untiringly to bring out the most successful and massive payment deployment programs across the world.

    Sensiple is really thrilled to be a finalist for the Securing Payments Award. The Securing Payments Award category honours implementation of new technology that has secured industry trust and security.

    The shortlist highlights our innovation in the exciting, fast-changing world of payments. Sensiple has been recognized for implementing a novel, streamlined Voice Biometric Mobile PIN Reset solution for International Telecommunication Company that services 56 million customers in Africa and Hispanic America.

    Mobile Money & Digital Payments Global announced the shortlisted nominees for their 2015 Global Payments Awards in their website. ( http://www.payexpo-istanbul.com/page.cfm/Link=21/t=m/goSection=9_24 )

    Voting is open between 26th October 2015 to November 13, 2015. Winners will be announced live at the Mobile Money & Digital Payments Global Awards Ceremony in Istanbul, Turkey coming December.

  • 4th September 2015: Sensiple’s Unified Support Platform wins Second Runner up award in “Best CEM Technology” Award at 3rd CEM Asia Summit 2015

    Sensiple UCX platform was recognized for innovation in Customer Experience Management.

    Sensiple’s Unified Support Interface brings about a big shift in how support is delivered to end users. Our UCX solution, intuitively designed for helpdesks is the first of its kind, with unique features like Natural Language Self Help and Context Passing Capability.

    Built on Lync, the UCX solution has been providing seamless communication experience to hundreds of thousands of enterprise employees, regardless of the device used (desktop, laptop, tablets & mobile).

    Our Next Generation Service desk solution delivers intuitive user-centric experience that has the intelligence to understand self-help options used by employee and use this information for routing to the right agent. Unique features include: Omni channel Experience, Single Window for Employee Support, Single Window for Agent Support, Context Sharing, Chat Bot, Chat ACD, Knowledge Integration (SharePoint, ServiceNow, LANDESK, Zendedk, TWIKI) and Servicedesk Integration (Remedy, LANDESK, ManageEngine)

    Our UCX solution optimizes and enriches everyday helpdesk experience of employees and efficiency of the enterprise helpdesk in proactively servicing them. Makes Employees Life Easier in Each and Every Interaction.

    Aras Pillai, VP Customer Experience, said “This is a really proud moment to receive this award on our CEM innovation. Thank you, Customer Experience Management Asia Summit. This award is a recognition of Sensiple’s strong commitment of our CX Innovation journey, to bring about the newer Customer Experience Technology solutions to our customers."

    The winners were awarded in a gala ceremony held on 2nd September, 2015 at Marina Bay Sands, Singapore.

  • May, 2015:
    1. Sensiple proudly announces that we are LANDESK One Technology Partner and will provide Lync CTI Adapter solution integration to improve your Customer Experience. Read More
  • December, 2014:
    1. Sensiple is glad to announce that our solution “Lync Adapter” is successfully listed in Zendesk Apps marketplace. Read more...
    2. Sensiple is pleased to inform that our solution “Lync Adapter” is listed in HDI Connect Buyer's Guide, under the category of Chat Tool & Unified Communication. Read more...
  • August, 2014: Sensiple is happy to announce that our Voice Biometric technology partner Auraya has been granted US patent rights!!!. Read more...
  • June, 2014: Sensiple Password Reset System is listed in HDI Connect buyers Guide. Read more...
  • May, 2014: Metrica Systems and Sensiple today announced a strategic partnership to help our global customers in enhancing their Customer Experience Analytical Capabilities. Read more...
  • September, 2013: Businesses big and small are looking for innovative solutions for customer service; solutions that can differentiate them from their competitors. The biggest question out there is on how to. Read more...
  • September, 2012: Our Proud partner ArmorVox CEO and Founder, Clive Summerfield, was selected to present at TEDxCanberra 2012. Read more...
  • March, 2006: Sensiple awarded Advanced Enterprise Architecture on DOT NET platform, by Tell Eureka Inc

Events

  • 29th Oct 2015, Webinar onAccelerate your User Acceptance & Regression Testing - Reduce your Testing Effort Upto 50%!

    Presenters: Sathyamurthi M, Satheesh Kumar D, Gopinathan D, Amit Bhagat(Host)

    We recently conducted a webinar on User Acceptance & Regression Testing which help you to discover how SWIFTest, Sensiple’s in-house tool can help you automate your Test scripts without any coding.

    Interesting to know more? We have uploaded the presentation for those who may be interested in learning more about the subject and to see how you can leverage our automation accelerator – SWIFTest to accelerate your Regression & User Acceptance Testing with ease. more...

  • 12th May, 2015: Sensiple is proud to be participating in Landesk’s Interchange 2015 conference from 18th to 21st May. We will be demonstrating our latest Lync Integration with LanDesk service desk and Voice Biometrics based Self-Service Password Reset Solution. (Booth #13 ) – in Las Vegas CA USA.
  • 25th March, 2015: Sensiple is excited to be part of HDI IT Support and Service Management industry's largest and most prestigious conferences & Expo - March 24 - 27, in Las Vegas CA USA.
  • 12th February, 2015: Sensiple was invited for STC Call center Workshop hosted at Riyadh, KSA.

    Mr.Aras, Vice President Client Services and Mr.Rajan, Presales Manager were invited for call center workshop hosted at Saudi Telecom Company, Riyadh, K.S.A. Mr.Aras gave a keynote address and demonstrations on the key trends in Customer Experience especially with the usage of Voice Biometric applications with Saudi Telecom Company. The event was well-attended by Corporate Leaders in Call center Operations arena from STC-KSA, VIVA-Bahrain, VIVA-Kuwait and AVEA-Turkey.

    In his keynote, Mr. Aras mentioned the importance of authenticating callers before reaching Customer Care Agents and Voice Biometrics’ vital role in authenticating users. Drawing on industry data and trends in customer experience, he gave demonstrations with few Voice Biometrics Use-cases that are key challenges in a Telecom Industry. Explore

    Read more
  • 11th December, 2014: Sensiple proud to part of the National Association of Counties (NACO) conference in Omaha, NE USA as Gold Sponsor. For details click here.
  • 20th February, 2014: Webinar on Password Reset – Transition from easy to Instant/User friendly/ROI focused process
  • 13th February, 2014: Webinar on Code Less Automation - Pro business user approach to Test Automation
  • 21st December, 2013: Webinar on Password Reset for Healthcare/Hospitals-Process improvement as per regulatory mandate & without quality compromise.
  • 3rd December, 2013: Webinar on Code Less Automation - Pro business user approach to Test Automation
  • 21st November, 2013: Webinar on Password Reset- Transition from easy to Instant/User friendly ROI focussed Process
  • 19th November, 2013: Webinar on Avoid Disruption - Adopt Systematic Test Automation through SWIFTest
  • 15th October, 2013: Webinar on SWIFTest - Sensiple's Rapid Approach to Test Automation
  • 26th September, 2013: Webinar on SWIFTest - Sensiple's Rapid Approach to Test Automation
  • 19th September, 2013: Webinar on Proactive Outreach and effective feedback capture - Factors redefining Customer Satisfaction
  • 12th September, 2013: Webinar on Password Reset for Healthcare/Hospitals-Process improvement as per regulatory mandate & without quality compromise
  • 23rd August, 2013: Webinar on Password Reset Automation(Anytime, Anywhere within SECONDS)
  • 30th July, 2014: Webinar on Service Transformation using MS Dynamics CRM – Focus: Energy and Utility Sector
  • 27th July, 2013: Webinar on Reach Out, Engage and Empower your customer
  • 19th May, 2013: Webinar on SWIFTest - Sensiple's Rapid Approach to Test Automation
  • 5th April, 2013: UNO Customer Experience Management - Approaches/ - University of Nebraska Omaha (UNO) College of Business Administration and Sensiple are proud to host.
  • 24th August, 2012: UNO Social Media Summit, University of Nebraska Omaha (UNO) College of Business Administration and Sensiple are proud to host.

Solutions Delivered

Developed and enhanced over 2,000 websites across domains

Designed and developed an official website for the mayor of a major city in the USA

Supported enterprise-level Lab Management System for a Fortune 500 Healthcare major

Established a Loan Processing System for a major bank

Developed a Real Time Trading Platform for a trading company

Provided Data Feed management services to a major Hedge fund firm with 24/7 support

Provided Application Deployment and monitoring support to a major Telecom company

Profitably implementing ITSM for a global Language Interpretation company

For the study of patients discharged from hospitals, designed HIPAA compliant Enterprise App & its Mobile version

Use of our IVR system to service high call volumes for an Airlines company, reduced cost and improved the traveler's experience

For a service center - Integrated voice authentication service with Genesys Agent Desktop

Built a test automation tool called “SWIFTest” for Functional Automation Testing

Working on a test framework for Functional Automation Testing

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