Thursday, January 19, 2017 :
Sensiple is proud to mark its new year journey with the achievement of Kentico Bronze Partnership. Kentico is a worldwide leader in integrated marketing solutions, an all in one CMS, e-commerce, and online marketing platform who focuses on driving business results for companies of all sizes. The new partnership with Kentico gives us access to all the training and resources which help us give our customers access to dynamic and scalable websites.
By developing websites with Kentico, we can provide our customers with CMS support, mobile websites, online marketing tools, SEO, document management, multisite management, multilingual websites, and more. Our customers would also get access to the rich library of modules that allow for quick feature building, that will, in turn, help them balance customization with improved development time.
This new partnership with Kentico is our next step towards bestowing our customers with exceptional enterprise content management experience.
Monday, December 19, 2016 :
Sensiple has recently collaborated with Amazon Web Services helping global enterprises achieve business transformation and stay ahead in the competition. Being an Amazon consulting partner, Sensiple can now help customers design, architect, build, migrate, and manage their workloads and applications on AWS.
Our partnership with AWS is a great asset to us as this gives us the expertise, in addition to an access to the complete suite of resources. By this, we serve our customers better with tailor-made solutions and meet their specific requirements. As an APN Consulting Partner, we also hold access to a range of resources and training material that helps us support our customers as they deploy, run, and manage their applications in the AWS Cloud.
Sensiple wants to be on the forefront of delivering additional value to our customers and we believe that our new partnership with Amazon Web Services would help us better serve our customers with a worthwhile cloud experience.
Thursday, September 9, 2016 :
Sensiple has recently listed Skype4B Adapter for ServiceNow in ServiceNow App Store
Integrating ServiceNow Incident, Request, User Management with Skype for Business (SfB) / Lync / O365. Skype4B Adapter extends SfB collaboration to ServiceNow Service Teams. Sensiple’s Skype4B adapter redefines the way interaction happens within the service desks by extending unified communication & collaboration across your service delivery teams and employees or external customers. Read More…
Monday, August 1, 2016 :
ServiceNow recently announced Customer Service Management (CSM) during their Knowledge’16 conference. Inspired by the CSM application, Sensiple is currently integrating Skype for Business/Lync with ServiceNow Customer Service Management (CSM).
Servicenow Customer Service Management is truly an evolutionary application that brings collaboration of the team responsible for customer engagement with the team responsible for resolution & product improvement. This convergence of processes and collaboration will transform what the traditional customer service solution fails to address.
This ideology of ServiceNow, to help the customer service agents to identify and fix the root cause of issues instead of focusing solely on customer issues and finding ways to resolve them, is just amazing. It is pretty sure that it will reduce the case volume and service costs.
This inspiring application made Sensiple to develop a complementary solution to Servicenow CSM, in order to facilitate the customers adapting this great application. Sensiple as a Servicenow Technology partner already developed Skype for business integration with Servicenow service management. Currently we are engaged ourselves in integrating Skype for business / Lync with Servicenow CSM. We also have plans to leverage ServiceNow OpenFrame and integrate Skype for Business enterprise voice with ServiceNow CSM application.
Sensiple believes that, these solutions will help companies who are already invested on SfB / O365 to leverage and improve their customer engagement experience and also team productivity.
For more details http://skype4b.sensiple.com
December 17, 2015: Sensiple is pleased to announce that TMC, a global integrated media company, has awarded Sensiple’s Skype4B Adapter with its 2015 Internet Telephony Skype for Business Pioneer Award.
Sensiple Skype4B Adapter is a single smart solution that handles intelligent routing, streamlined customer management, and unified reporting across all channels like chat, call and voice.
Sensiple is now bringing it all together—the familiar experience of Skype4B that your customers and employees have come to know and love, with the power of your helpdesk/Contact centre.
“Our philosophy is to help every Skype for Business user increase the value of their investment while delivering quality customer care, “said Aras Pillai, VP Customer Experience, Sensiple. “We are extremely delighted to receive this award from TMC, which recognizes Sensiple’s effort of transforming enterprises based on Microsoft’s vision of Connecting People Everywhere,” Mr. Aras added.
TMC is a global media company, and INTERNET TELEPHONY magazine is renowned as an authority in IP communications. The 2015 INTERNET TELEPHONY Skype for Business Pioneer Award is presented to companies whose products and services enable businesses of any size to leverage the Microsoft Skype for Business platform for exceptional communications and collaboration experiences for their users.
Sensiple is a global provider of Unified Self-Service and Customer Experience solutions. Sensiple’s Skype4B Adapter allows end users to contact their support centre via Skype for Business and benefit from a simple and flexible interactive support experience that is automatically logged and tracked by major support desk products like ServiceNow, Zendesk, Remedy, LANDESK, and ManageEngine.
To know more about our award-winning Skype4B Adapter solution, go to http://www.sensiple.com/CustomerExperience-CEX/Skype4badapter
Sensiple is proud to receive the 2015 INTERNET TELEPHONY Skype for Business Pioneer Award and looks forward to continued innovation of our Skype for Business offerings. We sincerely thank TMC and INTERNET TELEPHONY magazine for this honour.
2nd November 2015: Mobile Money & Digital Payments Global have shortlisted Sensiple’s Voice Biometrics Solution for Best Payment Deployment in the Americas. Winners will be announced live at the Mobile Money & Digital Payments Global Awards Ceremony in Istanbul, Turkey this December.
These awards recognize companies for their exceptional contribution and advancement in the Global Payments arena. These awards celebrate organizations that have worked untiringly to bring out the most successful and massive payment deployment programs across the world.
Sensiple is really thrilled to be a finalist for the Securing Payments Award. The Securing Payments Award category honours implementation of new technology that has secured industry trust and security.
The shortlist highlights our innovation in the exciting, fast-changing world of payments. Sensiple has been recognized for implementing a novel, streamlined Voice Biometric Mobile PIN Reset solution for International Telecommunication Company that services 56 million customers in Africa and Hispanic America.
Mobile Money & Digital Payments Global announced the shortlisted nominees for their 2015 Global Payments Awards in their website. ( http://www.payexpo-istanbul.com/page.cfm/Link=21/t=m/goSection=9_24 )
Voting is open between 26th October 2015 to November 13, 2015. Winners will be announced live at the Mobile Money & Digital Payments Global Awards Ceremony in Istanbul, Turkey coming December.
Sensiple UCX platform was recognized for innovation in Customer Experience Management.
Sensiple’s Unified Support Interface brings about a big shift in how support is delivered to end users. Our UCX solution, intuitively designed for helpdesks is the first of its kind, with unique features like Natural Language Self Help and Context Passing Capability.
Built on Lync, the UCX solution has been providing seamless communication experience to hundreds of thousands of enterprise employees, regardless of the device used (desktop, laptop, tablets & mobile).
Our Next Generation Service desk solution delivers intuitive user-centric experience that has the intelligence to understand self-help options used by employee and use this information for routing to the right agent. Unique features include: Omni channel Experience, Single Window for Employee Support, Single Window for Agent Support, Context Sharing, Chat Bot, Chat ACD, Knowledge Integration (SharePoint, ServiceNow, LANDESK, Zendedk, TWIKI) and Servicedesk Integration (Remedy, LANDESK, ManageEngine)
Our UCX solution optimizes and enriches everyday helpdesk experience of employees and efficiency of the enterprise helpdesk in proactively servicing them. Makes Employees Life Easier in Each and Every Interaction.
Aras Pillai, VP Customer Experience, said “This is a really proud moment to receive this award on our CEM innovation. Thank you, Customer Experience Management Asia Summit. This award is a recognition of Sensiple’s strong commitment of our CX Innovation journey, to bring about the newer Customer Experience Technology solutions to our customers."
The winners were awarded in a gala ceremony held on 2nd September, 2015 at Marina Bay Sands, Singapore.
Presenters: Sathyamurthi M, Satheesh Kumar D, Gopinathan D, Amit Bhagat(Host)
We recently conducted a webinar on User Acceptance & Regression Testing which help you to discover how SWIFTest, Sensiple’s in-house tool can help you automate your Test scripts without any coding.
Interesting to know more? We have uploaded the presentation for those who may be interested in learning more about the subject and to see how you can leverage our automation accelerator – SWIFTest to accelerate your Regression & User Acceptance Testing with ease. more...
12th February, 2015: Sensiple was invited for STC Call center Workshop hosted at Riyadh, KSA.
Mr.Aras, Vice President Client Services and Mr.Rajan, Presales Manager were invited for call center workshop hosted at Saudi Telecom Company, Riyadh, K.S.A. Mr.Aras gave a keynote address and demonstrations on the key trends in Customer Experience especially with the usage of Voice Biometric applications with Saudi Telecom Company. The event was well-attended by Corporate Leaders in Call center Operations arena from STC-KSA, VIVA-Bahrain, VIVA-Kuwait and AVEA-Turkey.
In his keynote, Mr. Aras mentioned the importance of authenticating callers before reaching Customer Care Agents and Voice Biometrics’ vital role in authenticating users. Drawing on industry data and trends in customer experience, he gave demonstrations with few Voice Biometrics Use-cases that are key challenges in a Telecom Industry. Explore