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NEWS ARCHIVES - 2015

Sensiple now a proud LANDESK One Technology Partner

Chennai Friday, May 1, 2015

Sensiple proudly announces that we are LANDESK One Technology Partner and will provide Lync CTI Adapter
solution integration to improve your Customer Experience. Read More

Sensiple’s Unified Support Platform Wins Second Runner-up award in “Best CEM Technology” Award at 3rd CEM Asia Summit 2015

Marina Bay Sands,Singapore Friday, September 4, 2015

Sensiple UCX platform was recognized for innovation in Customer Experience Management.

Sensiple’s Unified Support Interface brings about a big shift in how support is delivered to end users. Our UCX solution, intuitively designed for helpdesks is the first of its kind, with unique features like Natural Language Self Help and Context Passing Capability.

Built on Lync, the UCX solution has been providing seamless communication experience to hundreds of thousands of enterprise employees, regardless of the device used (desktop, laptop, tablets & mobile).

Our Next Generation Service desk solution delivers intuitive user-centric experience that has the intelligence to understand self-help options used by employee and use this information for routing to the right agent. Unique features include: Omni channel Experience, Single Window for Employee Support, Single Window for Agent Support, Context Sharing, Chat Bot, Chat ACD, Knowledge Integration (SharePoint, ServiceNow, LANDESK, Zendedk, TWIKI) and Servicedesk Integration (Remedy, LANDESK, ManageEngine)

Our UCX solution optimizes and enriches everyday helpdesk experience of employees and efficiency of the enterprise helpdesk in proactively servicing them. Makes Employees Life Easier in Each and Every Interaction.

Aras Pillai, VP Customer Experience, said “This is a really proud moment to receive this award on our CEM innovation. Thank you, Customer Experience Management Asia Summit. This award is a recognition of Sensiple’s strong commitment of our CX Innovation journey, to bring about the newer Customer Experience Technology solutions to our customers."

The winners were awarded in a gala ceremony held on 2nd September, 2015 at Marina Bay Sands, Singapore.

Sensiple shortlisted for Global Payments Awards - 2015

Istanbul,Turkey Monday, November 2, 2015

Mobile Money & Digital Payments Global have shortlisted Sensiple’s Voice Biometrics Solution for Best Payment Deployment in the Americas. Winners will be announced live at the Mobile Money & Digital Payments Global Awards Ceremony in Istanbul, Turkey this December.

These awards recognize companies for their exceptional contribution and advancement in the Global Payments arena. These awards celebrate organizations that have worked untiringly to bring out the most successful and massive payment deployment programs across the world.

Sensiple is really thrilled to be a finalist for the Securing Payments Award. The Securing Payments Award category honours implementation of new technology that has secured industry trust and security.

The shortlist highlights our innovation in the exciting, fast-changing world of payments. Sensiple has been recognized for implementing a novel, streamlined Voice Biometric Mobile PIN Reset solution for International Telecommunication Company that services 56 million customers in Africa and Hispanic America.

Mobile Money & Digital Payments Global announced the shortlisted nominees for their 2015 Global Payments Awards in their website.

Voting is open between 26th October 2015 to November 13, 2015. Winners will be announced live at the Mobile Money & Digital Payments Global Awards Ceremony in Istanbul, Turkey coming December.

Sensiple Awarded 2015 INTERNET TELEPHONY Skype for Business Pioneer Award

Chennai Thursday, December 17, 2015

Sensiple is pleased to announce that TMC, a global integrated media company, has awarded Sensiple’s Skype4B Adapter with its 2015 Internet Telephony Skype for Business Pioneer Award.

Sensiple Skype4B Adapter is a single smart solution that handles intelligent routing, streamlined customer management, and unified reporting across all channels like chat, call and voice.

Sensiple is now bringing it all together—the familiar experience of Skype4B that your customers and employees have come to know and love, with the power of your helpdesk/Contact centre.

“Our philosophy is to help every Skype for Business user increase the value of their investment while delivering quality customer care, “said Aras Pillai, VP Customer Experience, Sensiple. “We are extremely delighted to receive this award from TMC, which recognizes Sensiple’s effort of transforming enterprises based on Microsoft’s vision of Connecting People Everywhere,” Mr. Aras added.

TMC is a global media company, and INTERNET TELEPHONY magazine is renowned as an authority in IP communications. The 2015 INTERNET TELEPHONY Skype for Business Pioneer Award is presented to companies whose products and services enable businesses of any size to leverage the Microsoft Skype for Business platform for exceptional communications and collaboration experiences for their users.

Sensiple is a global provider of Unified Self-Service and Customer Experience solutions. Sensiple’s Skype4B Adapter allows end users to contact their support centre via Skype for Business and benefit from a simple and flexible interactive support experience that is automatically logged and tracked by major support desk products like ServiceNow, Zendesk, Remedy, LANDESK, and ManageEngine.

Sensiple is proud to receive the 2015 INTERNET TELEPHONY Skype for Business Pioneer Award and looks forward to continued innovation of our Skype for Business offerings. We sincerely thank TMC and INTERNET TELEPHONY magazine for this honour.

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