NEWS ARCHIVES - 2016
Sensiple integrating Skype for Business/Lync with ServiceNow Customer Service Management (CSM)
ServiceNow recently announced Customer Service Management (CSM) during their Knowledge’16 conference. Inspired by the CSM application, Sensiple is currently integrating Skype for Business/Lync with ServiceNow Customer Service Management (CSM).
Servicenow Customer Service Management is truly an evolutionary application that brings collaboration of the team responsible for customer engagement with the team responsible for resolution & product improvement. This convergence of processes and collaboration will transform what the traditional customer service solution fails to address.
This ideology of ServiceNow, to help the customer service agents to identify and fix the root cause of issues instead of focusing solely on customer issues and finding ways to resolve them, is just amazing. It is pretty sure that it will reduce the case volume and service costs.
This inspiring application made Sensiple to develop a complementary solution to Servicenow CSM, in order to facilitate the customers adapting this great application. Sensiple as a Servicenow Technology partner already developed Skype for business integration with Servicenow service management. Currently we are engaged ourselves in integrating Skype for business / Lync with Servicenow CSM. We also have plans to leverage ServiceNow OpenFrame and integrate Skype for Business enterprise voice with ServiceNow CSM application.
Sensiple believes that, these solutions will help companies who are already invested on SfB / O365 to leverage and improve their customer engagement experience and also team productivity.
For more details http://skype4b.sensiple.com
Sensiple Skype4B Adapter in ServiceNow App Store
Sensiple has recently listed Skype4B Adapter for ServiceNow in ServiceNow App Store
Integrating ServiceNow Incident, Request, User Management with Skype for Business (SfB) / Lync / O365. Skype4B Adapter extends SfB collaboration to ServiceNow Service Teams. Sensiple’s Skype4B adapter redefines the way interaction happens within the service desks by extending unified communication & collaboration across your service delivery teams and employees or external customers.
Sensiple Partners with Amazon Web Services
Sensiple has recently collaborated with Amazon Web Services helping global enterprises achieve business transformation and stay ahead in the competition. Being an Amazon consulting partner, Sensiple can now help customers design, architect, build, migrate, and manage their workloads and applications on AWS.
Our partnership with AWS is a great asset to us as this gives us the expertise, in addition to an access to the complete suite of resources. By this, we serve our customers better with tailor-made solutions and meet their specific requirements. As an APN Consulting Partner, we also hold access to a range of resources and training material that helps us support our customers as they deploy, run, and manage their applications in the AWS Cloud.
Sensiple wants to be on the forefront of delivering additional value to our customers and we believe that our new partnership with Amazon Web Services would help us better serve our customers with a worthwhile cloud experience.