Sensiple UCX platform was recognized for innovation in Customer Experience Management.
Sensiple’s Unified Support Interface brings about a big shift in how support is delivered to end users. Our UCX solution, intuitively designed for helpdesks is the first of its kind, with unique features like Natural Language Self Help and Context Passing Capability.
Built on Lync, the UCX solution has been providing seamless communication experience to hundreds of thousands of enterprise employees, regardless of the device used (desktop, laptop, tablets & mobile).
Our Next Generation Service desk solution delivers intuitive user-centric experience that has the intelligence to understand self-help options used by employee and use this information for routing to the right agent. Unique features include: Omni channel Experience, Single Window for Employee Support, Single Window for Agent Support, Context Sharing, Chat Bot, Chat ACD, Knowledge Integration (SharePoint, ServiceNow, LANDESK, Zendedk, TWIKI) and Servicedesk Integration (Remedy, LANDESK, ManageEngine)
Our UCX solution optimizes and enriches everyday helpdesk experience of employees and efficiency of the enterprise helpdesk in proactively servicing them. Makes Employees Life Easier in Each and Every Interaction.
Aras Pillai, VP Customer Experience, said “This is a really proud moment to receive this award on our CEM innovation. Thank you, Customer Experience Management Asia Summit. This award is a recognition of Sensiple’s strong commitment of our CX Innovation journey, to bring about the newer Customer Experience Technology solutions to our customers."
The winners were awarded in a gala ceremony held on 2nd September, 2015 at Marina Bay Sands, Singapore.