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Remote Infrastructure Management

While firms examine the landscape to direct their energies to the core business and maintain a competitive advantage, a deeper emphasis is being laid on wringing out costs and adding value to IT spend. A major component of IT spend is – IT Infrastructure management.

In today's age of the flattening globalization, data centers can be managed virtually from anyplace! Enterprises across the world are taking advantage of connecting with technically competent RIM service providers.

As a skilled player in Remote Infrastructure Management (RIM) Services, we precisely understand the vulnerability of a total infrastructure downtime and what it will cost your business. Aligned with ITIL’s best practice framework, Sensiple helps you manage your incidents, service requests, changes, etc. We seek to be cautious, supportive, and proactive – aiming to come out with a quick and cost-effective solution to manage your infrastructure and database. Additionally, Sensiple with its broad range of locations and diverse skill set increases your flexibility of responding to your ever-changing business needs.

If you are uncertain about venturing into the unknown, worry not! We guide you through the initial stages of gap analysis and need assessment all the way to the end. Sensiple’s RIM services are designed to address the necessities of your IT assets, for both on-premises and cloud infrastructure.

Our RIM services also offer you the option of experiencing RIM – monitor or manage a portion of your IT functions. As you find contentment, we gradually cover all of your infrastructures.

Our goal is to deliver higher availability, better performance, and enhanced utilization by continuously monitoring your existing infrastructure. We fulfill our Service Level Agreements (SLA’s) in a quick and fuss-free manner ensuring the optimal performance levels required for your business unit goals are met.

With offices spread across the US and our offshore facility located in India, Sensiple brings you all the benefits of the low-cost, offshore business model without a geopolitical risk. There are no hidden costs involved whatsoever when you opt for our RIM services. Acquire the flexibility to scale your operations in consonance with your business growth without being concerned about a security breach. Sensiple takes the new ownership of making your IT services run without any hitches and as a result ensuring that we keep your lights burning!

How are we different:
  • Advantage of availing our ITIL compliant ServiceDesk ManageEngine as a help desk and assets management system
  • Enabling our customers to use ITSM automation platform like ServiceNow on demand basis
  • Provide end-to-end operational visibility into your service lifecycle and performance against SLAs and IT service goals through our dashboards and report metrics
Our RIM services cover:

Technology/Tools

Support Levels from us

Business Stand Points

Monitoring and support - Concerned about the risk of IT systems failure?

Solution - A company’s key to success is their IT process. The changing world forces companies to constantly change their IT process to agree with their business needs. It is necessary to keep the IT systems functioning well to support business processes. Our highly experienced and certified resources, possessing strong domain knowledge, help in refining and enhancing your entire IT process, thus reducing the risk of IT failure.

IT investments - Wondering ‘how to’ reduce your IT infrastructure expense?

Solution - In this uncertain business environment, IT leaders are emphasizing more on their IT infrastructure and operations spending to meet budget goals. Sensiple helps in minimizing your up-front IT investments through RIM technologies. We provide the right solution to your business challenges while increasing the value of your IT investments while simultaneously reducing your IT operational cost by 30%.

Skilled resources - In search of a RIM support partner with multiple skillsets?

Solution - Every growing company is finding it difficult to judge the skill and number of resources needed for their IT operations to be flawless. This means companies want a virtual team with multiple skilled resources who can support them as need be. Sensiple's huge pool of resources with varied skillsets help you select and ramp-up or ramp-down resources according to your needs - be it onshore or offshore.

Availability - Struggling to keep IT infrastructure up and running during your non-working hours?

Solution - At present, companies are expected to work round the clock to support their customers. They are always in search of multi-skilled resources who are available during those non-working hours or holidays to provide support. We, at Sensiple, have certified resources who are available 24*7*365 for you, as we help increase your productivity and operational efficiency.

Our Practices and Certifications

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It all starts with a simple conversation...