Remote Infrastructure Management

Remote Infrastructure Management

Looking for a dedicated team of highly skilled Administrators and Engineers to manage your IT Infrastructure?

Want to take a step ahead by 24X7 proactive monitoring of your IT Infrastructure?

Striving to fulfil the high security requirement of your organization?

IT has become the strategic manoeuvre for all business whether it be small or big. Remote Infrastructure Management services help you attain increased ROI and high delivery quality.

Sensiple’s Remote Infrastructure Management services help you to have a more predictable and reliable IT cost and improve your IT security to allow you focus more on your core business.

Services

Sensiple Remote Infrastructure Management solution provides end to end support to our clients. We have domain expertise in all major domains of Infrastructure. Sensiple RIM offers:

  • Service desk / Help desk
  • Proactive monitoring of server and network devices
  • Workstation Management
  • Server Management
  • Storage management
  • Application support
  • IT security Management

Sensipl’s Remote Infrastructure Management offers a number of advantages over traditional infrastructure management solutions, including:

  • Process improvements
  • Flexible Services
  • Lower risk of IT failure
  • A 30 - 40% reduction in operational costs with low up-front investment

Why Sensiple

Over the past 16+ years, we have worked as an extended technology partner for small, medium and large enterprises, providing them with the ability to leverage the RIM Model. Sensiple’s Remote Infrastructure management team focus on reducing IT cost and ensuring uptime through following practices.

  • RIM support to the customer in ITIL standards
  • We provide services at night shift and peak hours providing you 24/7 proactive infrastructure services to monitor and manage your entire IT life-cycle.
  • ITSM tools configured with a standard template, SLA’s (customer dependent), Incident, Change, Problem Management modules and Self Service portals.
  • Sensiple’s ITS (IT Solutions) team monitors, alerts and follows standard Incident, Change and Problem modules. They are responsible for acknowledging all incidents related to monitoring and will appropriately escalate to support team to provide a quick fix.
  • Enable Organizations to monitor and maintain Infrastructure with the implementation of monitoring tools.
  • Service Desk team operating in various support models (as per the requirements of the client 24*7, 16*5 etc.) as SPOC for all incident and request.
  • First, call resolution to L1 issues and escalate issues to L2/L3 appropriately.
  • Remote assistance to the users through Skype for Business, to instantly fix the end user issues.

Solutions Delivered

Developed and enhanced over 2,000 websites across domains

Designed and developed an official website for the mayor of a major city in the USA

Supported enterprise-level Lab Management System for a Fortune 500 Healthcare major

Established a Loan Processing System for a major bank

Developed a Real Time Trading Platform for a trading company

Provided Data Feed management services to a major Hedge fund firm with 24/7 support

Provided Application Deployment and monitoring support to a major Telecom company

Profitably implementing ITSM for a global Language Interpretation company

For the study of patients discharged from hospitals, designed HIPAA compliant Enterprise App & its Mobile version

Use of our IVR system to service high call volumes for an Airlines company, reduced cost and improved the traveler's experience

For a service center - Integrated voice authentication service with Genesys Agent Desktop

Built a test automation tool called “SWIFTest” for Functional Automation Testing

Working on a test framework for Functional Automation Testing

Happy to Help

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