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Did you know that the average manufacturing company generates approximately 1.6 terabytes of data each day? From…
In 2018, the Chinese tech giant Foxconn caused a stir when it replaced 60,000 of its factory workers with robots. Since…
Adding AI to your customer experience without compromising the human touch necessitates a unique set of skills and a…
Everyone is moving to Cloud Contact Center Solution, but why? Cloud-based contact centers are quickly becoming the…
Running a business that provides support and service to thousands of customers or hundreds of employees each day is no…
Retailers can leverage the powerful solutions of Google Cloud for Retail to swiftly tap into cloud capabilities…
There are multiple approaches to achieving IT infrastructure modernization, but the end goal is always consistent: to…
Effective contact center strategies are crucial for businesses striving to provide outstanding customer experience, and…
What is Agent Desktop? Agent desktop is a software application that equips contact center agents with all the…
As we set foot into the new year, businesses are eager to know which contact center trends will impact and boost their…