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Picture this: it's a busy Monday morning, and you need to get some banking transaction done before work. You walk into…
Did you know that the average manufacturing company generates approximately 1.6 terabytes of data each day? From…
In 2018, the Chinese tech giant Foxconn caused a stir when it replaced 60,000 of its factory workers with robots. Since…
Adding AI to your customer experience without compromising the human touch necessitates a unique set of skills and a…
Everyone is moving to Cloud Contact Center Solution, but why? Cloud-based contact centers are quickly becoming the…
Is your organization struggling to keep up with changing business needs? Are you finding it hard to compete in the…
Running a business that provides support and service to thousands of customers or hundreds of employees each day is no…
There are multiple approaches to achieving IT infrastructure modernization, but the end goal is always consistent: to…
What is Agent Desktop? Agent desktop is a software application that equips contact center agents with all the…
As we set foot into the new year, businesses are eager to know which contact center trends will impact and boost their…