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Did you know that missed appointments cost the US healthcare system an estimated $150 billion annually? With healthcare…
Running a business that provides support and service to thousands of customers or hundreds of employees each day is no…
As we set foot into the new year, businesses are eager to know which contact center trends will impact and boost their…
What is Contact Center as a Service? Contact Center as a Service (CCaaS) is a subscription service installed in…
Customer Experience (CX) has become the heart of service delivery for organizations across the world. Businesses are…
Customers are the kingmakers in today’s business world, and every organization is aware of the importance of customer…
A financial giant was looking for 30+ member team possessing knowledge in various aspects of Call Center Testing capable…
If we were to decide on one crucial part of a successful business journey, it would be customer engagement. A customer-…
Customer is one of the largest logistics service provider in APAC.