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Maximizing Patient Experience with Cloud-Based Contact Centers

Did you know that missed appointments cost the US healthcare system an estimated $150 billion annually? With healthcare…

Driving Innovation with Google CCAI

Running a business that provides support and service to thousands of customers or hundreds of employees each day is no…

Top Contact Center Trends for 2023

As we set foot into the new year, businesses are eager to know which contact center trends will impact and boost their…

Contact Center as a Service - What must you know?

What is Contact Center as a Service? Contact Center as a Service (CCaaS) is a subscription service installed in…

Tips to Decrease Friction and Enhance Customer Experience

Customer Experience (CX) has become the heart of service delivery for organizations across the world. Businesses are…

Deliver exceptional customer experience with the ultimate range of Contact Center testing

Customers are the kingmakers in today’s business world, and every organization is aware of the importance of customer…

Transformation through Testing for a Financial Giant

A financial giant was looking for 30+ member team possessing knowledge in various aspects of Call Center Testing capable…

Deliver an impressive customer experience with conversational AI

If we were to decide on one crucial part of a successful business journey, it would be customer engagement. A customer-…

Genesys IVR Application Development for Logistics Service Provider

Customer is one of the largest logistics service provider in APAC.

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