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Make your hybrid contact center a lot more efficient with the significant advantages it offers. The advent of the…
Over the past few years, serverless architecture and microservices have become immensely popular. These are primarily…
ServiceNow is a robust platform that crosses the boundaries set by the traditional help desk and support processes. It…
tryvium transforms the Microsoft Teams environment into a Modern Enterprise Service Support Center Platform to enhance…
Today's IT desks are exposed to colossal volumes of data generated from non-identical sources. More often than not, the…
Higher user expectations. Increased responsibility. Staying abreast of the latest technology but within the budget.…
If we were to decide on one crucial part of a successful business journey, it would be customer engagement. A customer-…
In the digital age, businesses feel the urge to live up to customer’s expectations for contextual, spontaneous and…
Kaptiche, an Intelligent Process Automation software provider, announced a strategic business partnership with Zoho,…