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The Pandemic Effect: Best Practices to Tackle Hybrid Model Contact Center Work Culture

Make your hybrid contact center a lot more efficient with the significant advantages it offers. The advent of the…

Serverless Vs. Microservices: Which Is a Better Fit For a Growing Organization?

Over the past few years, serverless architecture and microservices have become immensely popular. These are primarily…

Common Barriers To Effective ServiceNow Implementation

ServiceNow is a robust platform that crosses the boundaries set by the traditional help desk and support processes. It…

Sensiple announces the launch of tryvium Desk to enhance the Microsoft Teams Experience

tryvium transforms the Microsoft Teams environment into a Modern Enterprise Service Support Center Platform to enhance…

How Organizations Leverage Predictive Analytics to Serve Their Users Better?

Today's IT desks are exposed to colossal volumes of data generated from non-identical sources. More often than not, the…

Intelligent ways how automation can redesign traditional IT Service Desk: A Guide

Higher user expectations. Increased responsibility. Staying abreast of the latest technology but within the budget.…

Mundane & Tiresome Traditional Customer Service

If we were to decide on one crucial part of a successful business journey, it would be customer engagement. A customer-…

Leveraging Digital Engagement to Modernize the Customer Experience

In the digital age, businesses feel the urge to live up to customer’s expectations for contextual, spontaneous and…

Zoho Partners with Sensiple

Kaptiche, an Intelligent Process Automation software provider, announced a strategic business partnership with Zoho,…

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