Sensiple’s Unified Communication

Sensiple’s Unified Communication

Unified Communication integrates all your enterprise-wide communication channels both real-time communications(such as telephony/VoIP,instant messaging, presence information, call control, and video conferencing) and non-real time(emails,integrated voice mail, SMS, and fax) to a single platform. The widely used Microsoft Skype for Business provides an enterprise-ready Unified communication platform which can be used to connect people everywhere irrespective of the OS or Mobile device used.

Sensiple can help you use Microsoft Skype for Business platform to collaborate across a multitude of communication devices by integrating it with Microsoft Skype for business. This unifies your communication channels and allows users to communicate via the optimum mode which suits their needs and accelerates your time to decision making.

We help our customers benefit from existing and new Skype for Business platform with our expertise and state-of-the-art infrastructure. It increases business agility, optimizes the employee and customer experience, and maximizes the productivity of your enterprise through Unified Communication.

  • Increase productive collaboration: Super convenient conference call capabilities, instant messaging, voice chats, and screen sharing is consolidated through a single, streamlined medium. What we do is focused on helping you streamline operations, reduce costs, increase agility and boost productivity.
  • Improve functionality: Unify and integrate existing Service Desk and CRM with Sensiple UCX Skype4B Adapter. It enables service Agents to take advantage of real-time collaboration features of Skype for Business and the best practices of Service Desk Management tool to power up the customer experience.
  • Reduce complexity: Pay-as-you-go approach provides consolidated spend on licensing with no upfront expenses, leverage Skype for business platform with a single point of accountability and a uniform SLA for all your Unified Communication.

Our Deployment Models

Pay as you go

This model allows you to optimize the capital spent as you would pay only for what you use and scale up or down as per your business requirement. We offer full-fledged unified communication solutions that not only has the scalability to suit your business but also resilience and flexibility. Sensiple provides Microsoft Skype for Business as a Service at a fixed monthly cost that scales on per user basis.

Customer On-Premise / Cloud hosted

Sensiple helps you deploy enterprise grade, on-premise Skype for business setup for the medium and large enterprises that have multiple locations. We can also deploy highly available Skype for Business on Azure or AWS cloud for customers looking for an opportunity to exploit cloud features.

Sensiple Hosted (Dedicated / Leveraged)

Sensiple Offers dedicated and leveraged Skype for Business hosting, which eliminates the need for on-site installations and drastically brings down the cost. We have built our Skype for Business environment according to Microsoft best practices. Secured and scaled with load balancers, software resiliency, and firewalls.

Key Features

Why Sensiple?

With 15+ years in the industry, Sensiple has the expertise, technology, Infrastructure and modular UC services to quickly and easily integrate Microsoft Skype for Business into your enterprise. We also have

  • Integrated IVR and communication solutions for Banking, Healthcare and Trading domains.
  • Microsoft® Gold Partnership
  • Capability to roll out Microsoft Skype for Business locally or globally, with complete migration planning, modular UC building blocks, and reporting.
  • Complemented Microsoft Office 365 with Sensiple UCX Adapter.

Solutions Delivered

Developed and enhanced over 2,000 websites across domains

Designed and developed an official website for the mayor of a major city in the USA

Supported enterprise-level Lab Management System for a Fortune 500 Healthcare major

Established a Loan Processing System for a major bank

Developed a Real Time Trading Platform for a trading company

Provided Data Feed management services to a major Hedge fund firm with 24/7 support

Provided Application Deployment and monitoring support to a major Telecom company

Profitably implementing ITSM for a global Language Interpretation company

For the study of patients discharged from hospitals, designed HIPAA compliant Enterprise App & its Mobile version

Use of our IVR system to service high call volumes for an Airlines company, reduced cost and improved the traveler's experience

For a service center - Integrated voice authentication service with Genesys Agent Desktop

Built a test automation tool called “SWIFTest” for Functional Automation Testing

Working on a test framework for Functional Automation Testing

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