Skype For Business App Development

Skype For Business App Development

Do you want to leverage the power of Skype for Business?

Sensiple provides you an array of business applications designed to streamline your business communication and to optimize the productivity inside organizations utilizing Microsoft Skype for Business. Our versatile use of Skype for Business has the potential to transform the way your business is conducted.

We can help you to

  • Build CWE applications
  • Develop IVR applications using Skype for Business
  • Create Virtual Bots/Middleware development
  • Integrate and route calls to Skype for Business Application

Sensiple’s Skype4B Applications

  • CTI Development
    Agents can view the user information prior to answering the call / chat. This provides flexibility for the agents and enables personalized integration capabilities. Skype4B can be integrated with various CRM, Help-desk and other backend systems on need basis.
  • Skype4B Conversation Window Extension Application
    We build traditional and rich Internet applications that can be hosted in CWE environment. We can display a contextual application using CWE environment. We integrate Skype4B with ERP systems, functional systems (HR, Facility, and Finance) and industry-specific systems like Patient Management Systems in Healthcare.
  • Skype4B Virtual Bots/Middleware Development
    With our custom Chat Bot framework, we integrate with technologies like Cortana to create Virtual Assistant environment for Enterprises. Using this, we can help Enterprises to humanize self-service and resolve the issue. Our expertise in working with various domains helps create specific virtual assistant suited to the unique needs of your industry.

    We also do custom build middleware solutions to listen and route inbound/outbound S4B calls. This can be integrated with backend Skype4B IVR systems and Skype4B Client applications.
  • IVR Applications
    We can custom build complex Skype4B IVR applications + voice call recording with no additional plug-ins. We do PBX integration and routing with Skype4B IVR solutions.

Why Sensiple?

  • Microsoft Gold Certified Partner Application Development
  • Award Winning Solution provider
    • TMC, a global integrated media company, has awarded Sensiple’s Skype4B Adapter with its 2015 Internet Telephony Skype for Business Pioneer Award. Sensiple Skype4B Adapter is a single smart solution that handles intelligent routing, streamlined customer management, and unified reporting across all channels like chat, call and voice.
    • Sensiple’s Unified Support Platform wins Second Runner up award in “Best CEM Technology” Award at 3rd CEM Asia Summit 2015.Our UCX solution, intuitively designed for helpdesks is the first of its kind, with unique features like Natural Language Self Help and Context Passing Capability. Unique features include: Omni channel Experience, Single Window for Employee Support, Single Window for Agent Support, Context Sharing, Chat Bot, Chat ACD, Knowledge Integration (SharePoint, ServiceNow, LANDESK, Zendedk, TWIKI) and Servicedesk Integration (Remedy, LANDESK, ManageEngine)
  • 15+ years strong footprint in the field of Microsoft technologies, Voice Platforms(IVR and Voice technologies), Speech Recognition & Analysis
  • Built 2 flagship products completely on the Microsoft Communications Platform- Lync/Skype for business
  • Integration and call routing to Skype for Business IVR Application
  • 60+ dedicated resources to work on varied levels of systems integration projects related to Skype for business
  • Dedicated Skype for business practice to work on various enhancements and application development
  • Trusted partnership with various leading ITSM providers with readymade integrations and integrations-on-the-fly
  • Innovation by design, stabilized by quality and enduring by uncompromised support.
  • Assisted by dynamic product innovation roadmap with support for customization to meet the unique business needs of customers.

Solutions Delivered

Developed and enhanced over 2,000 websites across domains

Designed and developed an official website for the mayor of a major city in the USA

Supported enterprise-level Lab Management System for a Fortune 500 Healthcare major

Established a Loan Processing System for a major bank

Developed a Real Time Trading Platform for a trading company

Provided Data Feed management services to a major Hedge fund firm with 24/7 support

Provided Application Deployment and monitoring support to a major Telecom company

Profitably implementing ITSM for a global Language Interpretation company

For the study of patients discharged from hospitals, designed HIPAA compliant Enterprise App & its Mobile version

Use of our IVR system to service high call volumes for an Airlines company, reduced cost and improved the traveler's experience

For a service center - Integrated voice authentication service with Genesys Agent Desktop

Built a test automation tool called “SWIFTest” for Functional Automation Testing

Working on a test framework for Functional Automation Testing

Happy to Help