Tryvium Desk is a business collaboration tool that integrates your ITSM/CRM tools with Skype for Business for highly improved customer experience. This integration helps the customer service agents to leverage the advanced customer-centered features of S4B to serve the banking customers better.
By featuring and facilitating intelligent interactions, Tryvium Desk renders the agent-customer communication a pleasant one in your financial environment.
Know more about our products at https://tryviumdesk.sensiple.com/
Why Tryvium Desk
Personalized customer experience
Strong customer relations require more than certain predefined robotic responses. Tryvium Desk creates an intelligence-based banking experience that caters to the personal preferences of your customers.
Let your agents work efficiently by creating, viewing, and searching for customer’s tickets in real-time without any delay.
First call resolution
Resolve the customer’s problems on their first call itself. The progress and status of the insurance claim is visible all through the interaction pipeline, enabling the agent to quickly access and provide the information required by the customer.
Save time and cost
Tryvium Desk encourages the customers to help themselves with frequently asked questions – questions that might otherwise demand the agent’s time. Storehouses of knowledgebase articles on interest calculations, challan fill-up, loan applications, etc. are readily fetched for the customers.
Features of Tryvium Desk
Transform your customer service with Tryvium Desk’s human-like chatbots. Tryvium Desk’s chatbots are quick to recognize the real concern of the customer and responds accordingly – with real efficiency.
Power up your mechanical chatbots to exhibit human-level of sentience. This out-of-the-box NLP integration enables your bot to comprehend human language and its subtle nuances.
Right call to the right agent – that’s how intelligent routing works. Stock selection advisory enquiries, for instance, are accurately redirected to its right consultant.
Have your servicedesk application and S4B chat window in parallel for quick response to the customers. Quick access to customer history on the go enables faster resolution.
Real-time chat translation
Language is no longer a barrier to effective communication. Tryvium Desk translates the chat to the language understandable by both the customers and the users.