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Customer Experience

Unified Communication

Celebrate collaboration together! Collaboration is the 'Mantra for Success' in our networked world. Enterprises are striving towards collaboration with their Employees, Customers, Vendors, Subcontractors, Business Partners, and Government Agencies to provide a better experience. The Legacy approach doesn't seem to reap the benefits for modern enterprises, bound by the limits of IT Infrastructure.

Business environments are becoming more and more interactive. Huge companies and SME's have already invested in Skype for Business / O365 and enjoying the benefits of effective collaboration. Sensiple's Unified Enterprise is a Collaboration centric solution built on Skype for Business focusing extensive collaboration with service teams, customer support, and Business - a real Business Collaboration. Sensiple's Unified Enterprise heralds a new era in business collaboration.

Unified Service Desk

Leverage your existing investment on Microsoft Lync / Skype for Business (SFB) and extend collaboration to service teams. Sensiple's Unified Service Desk is a single smart solution that handles intelligent routing, streamlined customer management, and unified reporting across all channels like chat and voice.

Unified Customer Service

Sensiple's Unified Customer Service is a fully-featured contact center solution, built over Microsoft Lync/Skype for business. Sensiple’s Unified Customer Service extends Microsoft Lync/Skype for Business with the features required to manage call, IM, Web chat, etc., with your clients or partners.

How are we different
  • We are an award winning solution provider of collaboration, communications, and customer engagement, explicitly focused on extending the power of Microsoft Skype for Business, for enhancing the customer experience
  • We have our innovation footprints globally in the field of Microsoft Technologies, Voice Technologies, Speech Recognition & Analyzing, and Optimized Solutions for Financial Institutions, Telecommunication, Healthcare and Government enterprises
  • Sensiple product portfolio covers solutions for Service Desks, Contact Centers and Customer Service teams, for the following channels: IM, Voice, and Web chat. What makes us different is our straightforward and human-centered approach to solutions

Business Stand Points

Office365 and Skype4B Consulting - Have you already deployed Skype for Business, but unsure of how to leverage it to the fullest?

Solution - Microsoft Lync/SfB fosters collaboration with all Enterprise departments. Enterprises are still unsure of leveraging the potential of SfB. Our Lync/SFB expert panel assesses your environment and helps your IT and business team to find the right tools required to meet the business requirements.

Implementation - Have you decided to migrate your SFB applications to the cloud?

Solution - Cloud has been the trend in the recent years. Our team of Lync/SFB experts will help you in the effective execution of SFB to your enterprise, together with the possible application integrations to enhance a connected Enterprise Ecosystem.

Development - Are you looking for applications to meet support team's SLA?

Solution - With Sensiple's unique framework, using which we help to create custom applications on need-basis to enrich your customer experience.

System Integration - Do you want to integrate any applications with SFB?

Solution - Sensiple's framework helps to integrate/connect Skype for Business with Enterprise systems to create a perfect unified environment across the Enterprise. A few of the Applications include ERP systems, Functional systems (HR, Finance, etc.), Industry Specific Systems (Healthcare systems like Patient Management Systems, Logistics systems, etc.) and Cloud PBX systems.

Partners

It all starts with a simple conversation...