Frontline workers form the backbone of our businesses and organizations. They are often the first people customers or clients connect with - the people who build the products, welcome guests and visitors, fulfill the order, or answer the service call. And they make up 80% of the global workforce.
As the people bringing essential goods and services to the public, frontline workers have shouldered a disproportionate burden throughout the COVID-19 pandemic. And they’re struggling as a result. Many feel their needs - including those related to using technology at work - have been overlooked. In fact, only 35% of frontline workers say they received additional technology to complete their jobs during the pandemic. Now, more than ever, your frontline workers need flexible tools to help them communicate and collaborate, work productively and efficiently, and feel connected, included, and motivated.