Job description -

Responsibilities

• Provide advanced support to clients by troubleshooting and resolving more complex internal and customer issues.
• Maintain operations and administration of ICE/NYSE systems using established policies and procedures.
• Lead the management of production incidents by adhering to the Incident Management policy, including communication, escalation, and follow-up for root cause analysis.
• Prepare and maintain comprehensive documentation for troubleshooting and escalation procedures.
• Mentor and train junior analysts in troubleshooting and system administration tasks.
• Control computer systems on schedule using computer system consoles, operator checklists, and third-party software.

Knowledge and Experience

• Bachelors degree or equivalent systems/application support experience.
• Intermediate-level experience with Linux Operating System.
• Proven ability to work in a service-oriented team environment.
• Strong customer focus and dedication to providing the best possible user experience.
• Effective communication skills with both technical and business resources.
• Strong logical thinking, critical thinking, and analytical problem-solving skills.
• Demonstrated reliability, flexibility, and attention to detail.
• Scheduling flexibility required.

Preferred

• Experience in the financial and investment industries/technologies.
• Intermediate Unix Shell scripting skills.
• Intermediate customer service experience.
• Good knowledge of FIX Protocol.
• Experience with enterprise monitoring solutions.
• Strong understanding of TCP/IP, UDP, and Multicast protocols.
• Working knowledge of Incident and Change Management processes (e. g. , ITIL, ISO 9000, Cobit).

Job description

We are actively seeking candidates for a unique opportunity to join a growing team working with our products and solutions for stocks, derivatives, and foreign exchange markets. The role presents an excellent opportunity to gain experience with cutting-edge technology and financial markets around the globe. We have a dynamic, fast-paced, and friendly working environment. As a Technical Analyst, you will be part of our Client Services team and will be responsible for assuring high standards of technical services delivered to the customers using FlexTrades products and solutions. You will get to interact with customers, development teams, and QA teams, and understand the business and design aspects of the solutions. 

About You-

You are good at both client-facing and technical aspects to provide a high-quality technical relationship between our clients and the Client Services team: 

Relationship Management:

• You love to liaise with clients directly to define and understand business and workflow requirements.
• You know how to manage client expectations.
• You act as the primary technical contact to allocated clients for new requirements, support, and project deliverables. 

Support:

• You respond to reports of problems via phone and email.
• You are good at troubleshooting and investigating to create appropriate solutions to immediate problems.
• You provide periodic updates about investigations to the clients. Publish RCA notes upon conclusion of the investigation.
• You can collaborate with development & QA teams to get application defects fixed. Apply patch releases into UAT & Prod environments. Communicate release notes to the clients and other relevant parties.
• You are comfortable with morning shifts starting 8 am on a rotational basis.
• You can work occasional bank/public holiday cover and weekend work may be required. 

Implementation and design:

• You can formulate the business and workflow requirements into technical solutions.
• You use technical design and development skills to resolve complex problems across many different platforms.
• Build tools and scripts in shell scripts/perl/python/C++ etc. to automate or assist in the maintenance and implementation of the systems.
• You can work alongside developers throughout the firm to design, build, test and deploy custom solutions.
• You know how to onboard client and broker connections to our FIX network.
• You love to implement and test new FX liquidity providers onto the FlexTrade liquidity aggregation engine.
• You work with teams across the firm to continually improve the product and drive future innovation.

The suitable candidate should have the following skills-

• Bachelors (or higher) degree in Engineering/Technology or equivalent acceptable industry certification.
• Experience in client interaction and support role for a duration ranging between 2 to 6 years.
• Technical expertise and a desire to improve in the following technologies: Linux/Unix, Shell-scripting, Perl/Python, C, C++.
• Good communication skills (written & oral), ability to communicate confidently and concisely to both business and technical experts from clients and colleagues.
• Excellent problem-solving skills and the ability to communicate solutions.
• Ability to occasionally build solutions using Shell scripts/Perl/Python or C++ to address problems while supporting/maintaining the systems.
• Well-organised work habits with attention to details.
• Ability to work under pressure while remaining calm.
• Positive & passionate work attitude, motivated and result-oriented.
• Working experience with EMS/ OMS/ Trading platform development projects in /all of the following domains will be advantageous: Capital Markets (Equity, Derivatives), OTC/Listed Foreign Exchange (FX) Markets.
• Prior exposure with the following will be considered as an advantage: FIX protocol, and concepts of Algorithmic Trading.

Job description

looking for Java FIX Protocol Developer to join our dynamic team and embark on a rewarding career journey.

• Develop and maintain Java applications with FIX protocol integration.
• Collaborate with development teams and stakeholders.
• Conduct testing and debugging of applications.
• Ensure compliance with development standards and best practices.
• Prepare and maintain development documentation.
• Stay updated with Java and FIX protocol trends and technologies.

Job description

Business Analysis and Requirements Gathering:

• Collaborate closely with business stakeholders and subject matter experts to elicit, analyze, and document complex business requirements.
• Translate high-level business objectives into detailed functional and non-functional requirements.
• Develop and maintain comprehensive Business Requirements Documents (BRDs) and Functional Requirements Documents (FRDs).

Agile methodology and project management:

• Facilitate agile ceremonies, including sprint planning, daily stand-ups, and retrospectives.
  Create and maintain well-defined user stories and product backlog items in Azure DevOps.
• Collaborate with development teams to ensure alignment with product vision and strategy.

API Integration and Data Analysis:

• Possess a strong understanding of API integration concepts and data flows.
• Analyze complex data sets to identify opportunities for process improvement and data-driven decision-making.
• Collaborate with technical teams to design and implement efficient data integration solutions.

Testing and quality assurance:

• Develop comprehensive test cases and test scenarios to validate system functionality and user experience.
• Participate in user acceptance testing (UAT) to ensure the solution meets business needs.
  Identify and track defects, working with development teams to resolve issues promptly.

Stakeholder Management:

• Effectively communicate with stakeholders at all levels, including business users, technical teams, and executive leadership.
• Manage expectations and resolve conflicts to ensure project success.

Required Skills and Experience:

• Proven experience as a Business Analyst in the financial industry, with a strong focus on wealth management.
• In-depth knowledge of agile methodologies, such as Scrum and Kanban.
• Proficiency in using Azure DevOps for requirements management, task tracking, and project management.
• Strong understanding of API integration concepts and data flows.
• Excellent analytical and problem-solving skills.
• Strong written and verbal communication skills.
• Ability to work independently and as part of a cross-functional team.
• Experience with data analysis and reporting tools.
• Knowledge of SQL and other data querying languages.

Preferred Skills:

• Experience with financial industry regulations and compliance requirements.
• Knowledge of industry-standard data formats (e.g., FIX Protocol).
• Experience with data modeling and database design.
• This role offers an exciting opportunity to work on cutting-edge projects and contribute to the growth of our wealth management business. If you have a passion for problem-solving, a keen eye for detail, and a strong understanding of the financial industry, we encourage you to apply.

Job description

• Domain : IB front office, Trading, Cash equities/derivatives + FIX protocol, US Regulation or any Regulatory testing experience is preferred
• Testing: Functional, Regression, F2B, Performance/load test, manual + automated
• Tools: Gitlab, FIX utilities, Azure, Cucumber/Gherkin
• Languages: Core Java, Unix, SL
• Process: Agile, DevOps
• Experience designing test automation frameworks and support tools
• Knowledge of shell scripting , awk , sed
• Able to write complex sql queries
• Experience in US markets + US regulations, Financial Markets, Investment Banking, MiFID II
• Highly organized with a keen eye for detail
• Ability to understand and diagnose system performance issues effecting the delivered product
• Ability to estimate and prioritize own workload and adhering to deadlines
• Manual test execution experience, with a strong understanding of the complete software development life cycle
• Proven experience with testing principles, practices and processes
• PowerBI / power pivot skills
• Using AI for A processes

Job description:

Quality Assurance at Squarepoint is a team of Quality Assurance Engineers who work both on manual testing as well as automation. We believe in ownership of overall quality of front to back applications, striving to improve efficiency by automation, collaborating across teams.

Successful candidates will:

• Be responsible for front to back testing and test environment maintenance, interacting with support team
• Learn business lifecycle of listed and non-listed products from Business Analysts and Users, interact with external vendors, brokers, exchanges certifying the front to back flow
• Drive automation by developing and maintaining automation frameworks for applications across technology like data services, position keeping and risk management

The candidate must be comfortable working in a rapidly changing environment with short deadlines, a need for high quality reliable deliverables and strong communication with global colleagues

Overview of Quality Assurance Analyst role: 

• Perform manual or automated testing on firm's technology applications to ensure that system meets quality standards
• Collaborate with development, business analyst and stakeholders to define and execute test plans
• Acquire knowledge and understanding of trade life cycle of capital markets and products

 Typical Day of Quality Assurance Analyst:

• Design test artifacts based on project requirements, perform end to end testing, defect tracking and reporting
• Perform certifications and conformance testing with brokers/exchanges
• Maintain test environment, identify areas of improvements, identify areas of automation, develop automation scripts
• Collaborate with teams globally to ensure effective communication throughout the testing process

 Skill Set Required for Position:

• Bachelors degree in computer science, engineering, physics or mathematics
• Understanding of trading systems/financial domain with experience in testing front office, back office or risk applications
• Strong communication skills and ability to collaborate with colleagues across multiple regions
• Experience working in Linux based environments and proficiency in at least one scripting language(e.g. bash, python)

Job description

Role Overview:

We are looking for a highly skilled Post-Trade Application Developer to join our technology team. The ideal candidate will have 3-8 years of experience in Python and a strong background in developing, maintaining, and enhancing post-trade applications. This role involves working closely with trading, operations, and risk teams to ensure smooth post-trade processing, automation, and optimization of workflows.

Key Responsibilities:

• Develop, enhance, and maintain post-trade applications and automation tools.
• Work with Python and related technologies to build scalable and efficient solutions.
• Collaborate with trading, operations, and risk teams to improve post-trade workflows.
• Integrate and support post-trade processes, including trade settlement, reconciliation, and reporting.
• Work with databases and messaging systems to ensure data integrity.
• Develop APIs and services for trade processing and data integration.
• Monitor and troubleshoot post-trade system issues to ensure seamless trade operations.
• Work with cloud and containerization technologies as needed.
• Ensure compliance with financial regulations and internal risk management policies.

Required Skills & Qualifications:

• 3-8 years of experience in software development, with a focus on Python.
• Strong understanding of post-trade processes in financial markets.
• Experience working with trade reconciliation, settlements, and reporting.
• Hands-on experience with databases.
• Familiarity with messaging systems.
• Exposure to cloud computing and containerization is a plus.
• Experience in automating operational workflows to improve efficiency.
• Strong problem-solving skills and ability to work in a fast-paced, high-performance environment.
• Excellent communication skills and the ability to work collaboratively across teams.

Preferred Qualifications:

• Experience working in a hedge fund, proprietary trading firm, or investment bank.
• Understanding of FIX protocol and trade lifecycle.
• Exposure to data engineering and ETL processes.
• Knowledge of compliance and regulatory reporting requirements in financial markets.

Job description

• 10+ years in a Technology position within the Capital Markets industry
• Expert level UNIX administration skills and ability to script (Shell; Perl; BASH; etc.) FIX protocol
• Experience with high capacity / low latency infrastructure a plus
• Knowledge of FIX testing tools such as VeriFIX; FIX Conductor Basic Networking and Routing knowledge.

Role: Business Development Executive

Exp: 4+ Years 

Shift: 6:30 pm to 3:30 am (Night Shift) 

Mode: Work From Office (Mon to Fri) 

Location: SIPCOT IT Park, Siruseri ,Chennai

 Roles & Responsibilities: 

• Generate new qualified prospects/opportunities through Cold calling, Email Campaigns and Social Media 

• Contacting potential clients to establish rapport and arrange introductory meetings, demos, identify and qualify opportunities for company’s product/service offerings. 

• Meeting sales goals, build and maintain client database, prospecting for qualified opportunities 

• Data Tracking, Campaign Planning and Reporting 

• Conduct necessary primary research to identify and qualify potential prospects 

• Handle various sales administrative tasks as assigned 

 Required Skills : 

• 4 to 6 Years of relevant experience with inside sales role in International Market(North America/US ) in IT industry dealing with products/services like Artificial Intelligence/Machine Learning, Chatbot, RPA, Cloud/Infra Services(Azure, AWS, GCP), Contact center consulting services.  Relevant experience is must. 

• Consultative sales skills with solution pitching to senior stake holders through inside sales. 
•  
• Work timings – US EST timings(6.30 PM to 3.30 AM IST) 

Are you a visionary Technical Architect ready to redefine the future of cloud solutions? At Sensiple, our innovative contact center platform—Tryvium—is built on Microsoft Teams, and while it already boasts robust features, we’re eager for you to take the lead in evolving our technology to meet tomorrow’s challenges.

Why Tryvium?

Join a dynamic team where you’ll work on a state-of-the-art, Microsoft Teams based contact center platform. Here, you’ll expand your expertise in scalability, security, and performance while driving forward-thinking innovations in customer engagement—and take on a leadership role that directly shapes our future.

What You’ll Learn & Leverage:

• Advanced Cloud Architecture: Deep dive into a solution built on NET core, Microsoft Teams, ensuring robust scalability and security.
• AI & Cognitive Services: Harness Azure Cognitive Services to evolve our AI-powered chat and voice bots, setting new benchmarks in customer interaction.
• Modern Tech Stack Mastery: Enhance your skills in .NET Core and data solutions using Cosmos DB.
• Seamless Integration: Build upon our integrations with Microsoft 365 via Graph API, and extend connectivity with platforms like ServiceNow, Salesforce, and Zendesk using Power Automate and Logic Apps.
• Performance & Security Optimization: Utilize Azure Monitor to track system performance and refine cost-efficiency, maintaining top-tier security standards.

Opportunities for Innovation & Leadership:

• Refining Omnichannel Communication: Enhance our proven omnichannel experience—elevate chat, voice, and screen sharing by integrating next-generation functionalities.
• Advancing Intelligent Routing: Build on our established AI-driven smart routing to further optimize communication based on skills, language, sentiment, and real-time availability.
• Elevating Agent Productivity: Take our robust Microsoft Teams integration to new heights by refining features like canned messages, custom commands, and knowledge base access.
• Optimizing Supervisor Monitoring: Innovate on our live dashboards and KPI tracking systems to enhance anomaly detection and operational insights.
• Enhancing the End-User Experience: Expand our current self-service tools with novel features—improve language auto-detection, personalize support routing, and deliver an even more adaptive customer-centric experience.

Key Responsibilities:

• Design and Implementation: Lead the design and implementation of complex software solutions using the Microsoft technology stack. Ensure solutions are scalable, reliable, and aligned with enterprise architecture standards.
• Cloud Solutions Expertise: Develop, optimize, and manage cloud-based solutions, with a focus on Microsoft Azure. This includes architecture design, deployment, and performance tuning.
• AI/ML Integration: Integrate AI and machine learning technologies into software solutions to enhance functionality, efficiency, and user experience.
• Bot Framework Development: Design and implement intelligent chatbots using bot frameworks. This involves understanding natural language processing, conversational UI, and integration with various APIs and data sources.
• Technical Leadership and Mentorship: Provide technical guidance to development teams, mentor junior architects and developers, and ensure adherence to best practices in software development, cloud integration, and bot development.
• Management: Manage multiple projects technically from conception to completion, ensuring technical excellence, timely delivery, and alignment with business goals.

Qualifications:

• Experience: At least 10 years of experience in the Microsoft technology stack, including advanced knowledge of .NET, C#, and other relevant technologies
• Cloud Technology Proficiency: Proven expertise in Microsoft Azure, including experience in designing and managing cloud infrastructure, services, and security.
• Python and AI/ML Skills: Hands-on experience with Python programming and practical knowledge of AI and machine learning technologies.
• Bot Framework Expertise: Strong experience in developing chatbots using various bot frameworks. Familiarity with conversational AI, NLP, and integration techniques.

Communication and Leadership Skills: Excellent communication skills with the ability to lead and inspire teams and effectively interact with stakeholders at all levels.

Problem-Solving and Analytical Skills: Strong analytical abilities and problem-solving skills, with a creative approach to overcoming technical challenges

Experience : 5-7 years

Qualification: B.E/B.Tech/MCA/M.Tech

Role & Responsibilities:

• Asia CSC team provides first line support for Instinet s APAC trading environment and our front-end clients.
• This is hands-on individual contributor role . The selected person would be part of Powai Instinet - Asia Trading Operations (ATO) Support team and would report to its India IT Lead. It s a high ownership position , as it s an active trading desks facing role . Also, the selected person would independently work with APAC support team and wider product groups/users/stakeholders to support Instinet APAC s production trading environment.
• The main duties are providing highly responsive trading system support to various user groups in both Nomura and Instinet Front Office teams
• The successful candidate would be responsible for ensuring rapid response to user technical and functional issues for a wide range of trading applications across multiple business lines.
• Trade System Support are responsible for ensuring that trading system services have a high level of stability and maintaining high service availability for Front Office users.
• You will have functional responsibilities such as proactively identifying back end problems with continuous monitoring to ensure full availability. You will also look after front-end and back-end resolution as well as support and configuration of the Trading Systems.
• The role will involve a significant level of business engagement to ensure that Front Office systems are maintained and enhanced to meet current and ongoing control standards which will include among others data protection and security, delivery of trading information for regulatory reporting and assistance with ad hoc data requests for regulatory or control purposes
• Team would support:
• Internal Instinet traders and other trade support teams
• External Clients, traders, support teams, Exchanges, Executing Destinations

Duties & responsibilities (includes but is not limited to):

• To provide exceptional customer service to internal and external clients.
• Ideally understanding of equities, symbology and order flow
• Problem ownership, from incident to resolution.
• Working closely with development, business and key stake holders to deploy upgrades and enhancements into test/production environments.
• System checks, proactive alert monitoring
• Support of Instinet s bespoke systems including its OMS, market data and exchange connectivity
• Providing a seamless end to end support service for front office users, the candidate will be expected to provide high availability support for trading desk.
• The role involves investigation of trader related issues and resolving or engaging with application owners to provide effective issue and problem management and rapid resolution
• Provide advisory services to trading desk for functional use cases and configuration of Trading systems
• Proactive management of business-critical real-time trading systems, identifying issues and potential problem areas.
• Log and track incidents and calls. Tracking outstanding issues and working with the appropriate group to achieve resolution of them.
• Engagement with application owners to review planned changes that may impact application functionality or availability to front office users. Participate in meetings with internal IT teams or project groups to ensure risks are mitigated.
• Shift:
• Mon to Friday 7.00 am IST to 4.00 pm IST
• Weekend support - Saturday, twice per month. A comp off is provided in lieu of full day weekend support

Key Skills:

Domain

• Investment Banking domain -understanding of equity capital markets - MANDATORY

• Prior trading systems support experience - MANDATORY

Technical

• Prior Helpdesk / Trading Operations Support Experience

• Familiarity with front-end trading applications

• Experience in FIX protocol and troubleshooting FIX-related queries are required

• Strong Unix/Linux skills - well versed in tasks like file editing, system resource monitoring, running and scheduling processes, and troubleshooting system issues.

• Basic Scripting - shell scripting or Python scripting

• Basic SQL

• Experience of market data systems such as Bloomberg, Thomson Reuters

• Ability to work in a pressured environment with minimal supervision

• Service request and ticketing tracking tools experience i.e. jira

• Flexibility to deliver a consistently high level of service within a constantly changing environment with rapidly changing priorities

• Exposure to scheduling products, such as Autosys or crontab

• Excellent verbal and written communication skills (as this is a trading desk facing role)

• Excellent analytical and problem solving skills

• Strong ability to multi-task while remaining detail oriented.

Key Responsibilities:

• Design and deploy secure, scalable, and reliable cloud infrastructure on Microsoft Azure.
• Implement Infrastructure as Code using tools like Terraform, Bicep, or ARM templates.
• Monitor system performance and ensure high availability and disaster recovery.
• Automate deployments and workflows using PowerShell, Azure CLI, or DevOps pipelines.
• Maintain and enhance cloud network architectures including VNets, NSGs, VPNs, and firewalls.
• Ensure cloud environments adhere to compliance, security, and governance policies.
• Collaborate with DevOps, security, and development teams to support CI/CD pipelines and infrastructure needs.
• Troubleshoot infrastructure-related issues, system failures, and performance bottlenecks.
• Provide technical documentation and contribute to best practices and standards development.

Required Skills and Qualifications:

• Proven experience as an Azure Infrastructure Engineer, Cloud Engineer, or similar role.
• Strong understanding of Azure IaaS/PaaS services including VMs, Storage, Azure Networking, Azure Monitor, Key Vault, Load Balancer, and Azure Active Directory.
• Experience with Infrastructure as Code (IaC) – Terraform, Bicep, ARM templates.
• Proficiency in PowerShell, Azure CLI, or other scripting languages.
• Experience with Azure DevOps, GitHub Actions, or other CI/CD tools.
• Knowledge of networking, firewalls, DNS, VPNs, and security best practices in cloud environments.
• Familiarity with monitoring and logging tools (Azure Monitor, Log Analytics).
• Understanding of identity and access management in Azure (RBAC, AAD).
• Preferred Qualifications:
• Microsoft Certified: Azure Administrator Associate, Azure Solutions Architect, or similar.
• Experience with hybrid cloud setups and on-prem to cloud migrations.
• Knowledge of Kubernetes (AKS) and containerization is a plus.
• Familiarity with compliance frameworks like ISO 27001, SOC 2, or NIST.
• Understanding of identity and access management in Azure (RBAC, AAD).

Preferred Qualifications:

• Microsoft Certified: Azure Administrator Associate, Azure Solutions Architect, or similar.
• Experience with hybrid cloud setups and on-prem to cloud migrations.
• Knowledge of Kubernetes (AKS) and containerization is a plus.
• Familiarity with compliance frameworks like ISO 27001, SOC 2, or NIST.

Role and Responsibilities

• • Analyzing users stories and/use cases/requirements for validity and feasibility
  • Execute all levels of IVR testing (System, Integration, and Regression)
  • Detect and track software defects and inconsistencies
  • Provide timely solutions
  • Apply quality engineering principals throughout the Agile product lifecycle
  • Provide support and documentation

Minimum Requirements

• Technical skills
  • Must have 6+ years of experience in the required skills below.
  • Candidate with Strong and deep understanding of IVR projects.
  • Proficient in IVR Call Flow Testing using Dialogflow and Cyara, including Google Dialogflow simulation.
  • Experience in Automation Testing and Web Service Testing
  • Extensive Manual Testing Experience with IVR application including Test Planning, Test case Design, System and Functional Testing, Testing Complete projects deliverable within set time lines and quality standards - Mandatory.
  • Experience in Contact Center technologies, understanding of call flows, call routing logic and data that drives testing call routing technologies.
  • Knowledge on project Management Tools in Azure Dev ops
  • Knowledge on maintaining test environment
  • Good experience with using SQL
  • Effective Test Data and Test Metrics Preparation
  • Analyzing the test results and preparing the test report
  • Team Handling Capabilities, Provide Trainings to the Team on related skill

• Business Skills
  • Capable of working on or leading a team through a fast paced and complex project
  • Excellent verbal and written business communication skills (English is a must), including escalation management and information presentation
  • Prior experience in working in a customer facing role
  • Knowledge of customer service processes
  • Exercises good judgment
  • Strong follow-through, ownership & responsibility on tasks assigned
  • Effective time management and maintains flexibility
  • Demonstrate flexibility to adjust working hours to match customer and team interactions

Qualifications and Education Requirements

• Any engineering/Masters degree with relevant experience

Preferred Skills 

                 Cyara automation tool, Azure Dev ops Experience.

Job description

The person is required to work as an individual contributor and developing end to end solutions. The person is supposed to be technically competent and translate the business requirement into technical solutions as assigned by the leads/managers.

Your Profile

• Work closely with dev, infra & business analysts and testing teams located across the world
• Ensure optimum performance and stability of the code developed and deployed
• Coordinate with test teams; ensure environments are available for all the test requirements.
• Perform development tasks under the direction of the Team Leader (Scrum Master)
• Perform analysis, estimation, development, testing and documentation for development tasks 
• Code optimization, performance tuning, demonstrations to QA, BA teams, builds and deployments
• Take ownership of QA, UAT and Production releases.

Mandate Skills to have

• Java Java 8 (or above), should have good understanding collections, memory management, multi-threading, concurrency, JVM tuning etc.
• Framework Spring, SpringBoot, Hibernate (or any JPA framework)
• Messaging – ActiveMQ/RabbitMQ/Tibco
• Relational Database – Oracle, SQL Server
• Experience in Webservices (SOAP/ReST), Microservices, XML Parsers

Desired Skills

• Experience of FIX protocol, Kafka

Experience on any cloud (e.g. Google), Docker, Kubernetes

Job Title: Contact Center Architect

Job Summary: The Contact Center Architect with a development background will be responsible for designing, implementing, and optimizing the architecture of our contact center solutions, with a strong emphasis on custom development and integration. This role involves working closely with business stakeholders, IT teams, and vendors to ensure the contact center infrastructure meets current and future needs. The ideal candidate will have a robust technical background in software development, excellent problem-solving skills, and extensive experience with contact center technologies.

Key Responsibilities:

1. Architectural Design & Implementation:
   • Design and develop scalable, reliable, and high-performance contact center solutions.
   • Evaluate and select appropriate technologies and platforms for contact center operations.
   • Develop custom applications and integrations to enhance contact center functionality.
   • Ensure that architectural designs align with business goals and technical requirements.
2. Software Development:
   • Lead the development of custom software solutions for contact center needs.
   • Write clean, maintainable, and efficient code following best practices.
   • Perform code reviews and ensure adherence to development standards.
   • Integrate contact center systems with other enterprise applications (CRM, ERP, etc.).
3. Technical Leadership:
   • Provide technical guidance and leadership to the contact center development team.
   • Lead the integration of contact center systems with other enterprise systems (CRM, ERP, etc.).
   • Establish best practices and standards for contact center architecture and development.
4. Stakeholder Collaboration:
   • Work closely with business stakeholders to gather and analyze requirements.
   • Collaborate with IT and operations teams to ensure smooth implementation and operation.
   • Liaise with vendors and service providers to procure and manage contact center technologies.
5. Performance Optimization:
   • Monitor and analyze the performance of contact center systems.
   • Identify areas for improvement and implement solutions to enhance efficiency and customer satisfaction.
   • Conduct regular system audits and implement security best practices.
6. Project Management:
   • Manage and lead contact center projects from conception to completion.
   • Ensure projects are delivered on time, within budget, and meet quality standards.
   • Prepare and present project reports to stakeholders and senior management.
7. Training & Documentation:
   • Develop and deliver training programs for contact center staff on new technologies and processes.
   • Create and maintain comprehensive documentation for contact center architecture and processes.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field. Master’s degree preferred.
• Minimum of 7-10 years of experience in contact center technologies and architecture.
• Proven experience with contact centre platforms such as Avaya, Cisco, Genesys, Google CCAI, AWS connect or similar.
• Strong knowledge of VoIP, SIP, IVR, CTI, and other relevant technologies.
• Extensive experience in software development, including languages such as Java, C#, Python, or JavaScript.
• Experience with cloud-based contact center solutions and omnichannel integration.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong project management skills with experience leading cross-functional teams.
• Excellent communication and interpersonal skills.
• Relevant certifications (e.g., CCNA, CCNP, Avaya Certified Specialist) are a plus.

Skills:

• Technical expertise in contact center technologies and architecture.
• Strong software development skills.
• Proficiency in integration technologies (APIs, Web Services, etc.).
• Strong analytical and problem-solving abilities.
• Effective project management and organizational skills.
• Excellent written and verbal communication skills.
• Ability to work collaboratively with cross-functional teams.
• Familiarity with Agile and DevOps methodologies.
• Cloud certification in AWS/GCP

• Design and build chatbots using Amazon Lex, creating intents, slots, and conversation flows for seamless user interactions.
• Develop and integrate AWS Lambda functions to handle dynamic responses and backend logic.
• Test chatbots using the AWS Lex console, identifying and resolving accuracy issues and edge cases.
• Utilize Amazon CloudWatch to monitor chatbot performance and implement improvements based on analytics and feedback.
• Connect and interact with large language models (LLMs) via APIs using Amazon Bedrock to enhance chatbot capabilities.
• Build and maintain backend services to interact with RESTful APIs (GET, POST, etc.) for data exchange and processing.
• Handle structured data in JSON format and ensure secure API authentication for seamless integration.
• Write clean, efficient, and scalable Python code, optimizing performance using relevant libraries.
• Implement and manage AWS tools such as API Gateway, S3, CloudFormation, and CloudWatch for automation and operational efficiency.
• Continuously optimize chatbot performance, ensuring cost-effective, scalable, and high-quality conversational AI solution.

Role: IT Sales (Business development )
Shift: 6.30 PM to 3.30 AM (US Shift)
Location: Sensiple Software Solutions, SIPCOT IT Park, Siruseri.
Qualification: MBA (Sales/Marketing/Business Development preferred)

What You’ll Do:
✅ Assist in lead generation and market research
✅ Support sales teams in customer engagement and relationship building
✅ Learn and contribute to sales strategies and pitches
✅ Work closely with cross-functional teams to drive business growth
✅ Gain hands-on experience in the IT industry

 

Key Responsibilities

1. Leadership Management
   • Lead and mentor a team of engineers to deliver high-performance trading and risk platforms.
   • Drive collaboration across development, operations, and business teams to align technology solutions with business goals.
   • Ensure team adherence to software development best practices, including Agile methodologies.
2. Technical Development Architecture
   • Architect, design, and oversee the development of financial systems focused on fixed-income trading, risk, and market data.
   • Manage exchange connectivity systems, including FIX protocol integration and market data feeds.
   • Ensure system scalability, reliability, and security in high-frequency trading environments.
   • Take ownership of legacy trading platforms - maintain and enhance it as per evolving business needs.
3. Operations Risk Management
   • Collaborate with risk and compliance teams to develop systems that meet regulatory standards.
   • Optimize operational workflows to reduce latency, manage connectivity issues, and ensure data integrity.
4. Stakeholder Engagement
   • Act as the primary technical liaison for stakeholders, including traders, analysts, and senior management.
   • Deliver technical roadmaps and ensure on-time, high-quality delivery of key projects.

Required Skills Experience

• Technical Expertise :
  • Strong proficiency in C# , C++ , and SQL ,Java
  • Hands-on experience with Windows and Linux environments.
  • Familiarity with market data platforms, exchange connectivity, and FIX protocol.
  • Front,middle, back office, front end and back end systems, and workflows
  • GUI frameworks like WPF, React, Javascript
  • CI/CD pipeline
• Domain Knowledge :
  • In-depth understanding of fixed income trading , risk management , and financial operations.
  • Experience in handling market data and ensuring seamless connectivity with exchanges.
• Leadership Skills :
  • Proven ability to lead and grow engineering teams in a high-paced environment.
  • Experience with project management tools and Agile development practices.
• Problem-Solving Abilities :
  • Expertise in debugging, optimizing trading systems, and mitigating risks in real-time operations.

Preferred Qualifications

• Experience working with financial institutions or fintech companies.
• Familiarity with cloud platforms (AWS, Azure, or GCP) for financial applications.
• Knowledge of machine learning or advanced analytics for financial data.
• Advanced degree in Computer Science, Engineering, or a related field.

Job Summary:

We are seeking a Technical Architect with expertise in Google Cloud Platform (GCP) to lead our development team. The ideal candidate must have a Google Cloud certification and proven experience in designing, implementing, and optimizing cloud-based applications. This role involves leading a team, architecting scalable solutions, and ensuring the successful delivery of high-quality software.

Key Responsibilities:

• Lead a team of developers, providing technical guidance and mentorship.
• Design, develop, and implement cloud-native applications on GCP.
• Architect scalable and cost-effective cloud solutions using Google Kubernetes Engine (GKE), Cloud Run, Compute Engine, and App Engine.
• Implement CI/CD pipelines, automation, and DevOps best practices on GCP.
• Ensure best practices in cloud security, IAM, networking, and cost optimization.
• Work closely with cross-functional teams to define technical requirements and system architecture.
• Troubleshoot and resolve complex cloud infrastructure and application issues.
• Stay up to date with emerging GCP services and cloud-native technologies.

Required Skills & Qualifications:

• Bachelor's or Master’s degree in Computer Science, Engineering, or a related field.
• 10+ years of experience in software development, with at least 2+ years in a leadership role.
• Strong expertise in Google Cloud Platform (GCP) services such as BigQuery, Cloud Storage, Pub/Sub, Cloud SQL, Firestore, and Cloud Functions.
• Proficiency in programming languages such as Python, Java, or Node.js.
• Experience with microservices architecture, API design, and container orchestration using Kubernetes (GKE).
• Hands-on experience with Infrastructure as Code (Terraform, Cloud Deployment Manager).
• Deep understanding of CI/CD pipelines, GitOps, and DevOps best practices.
• Excellent problem-solving skills and the ability to troubleshoot cloud-based applications.
• Strong communication and leadership skills to guide technical teams.
• Google Cloud Certification is mandatory.

Preferred Qualifications:

• Experience with machine learning services on GCP (Vertex AI, AutoML).
• Knowledge of hybrid cloud and multi-cloud strategies.
• Experience with front-end frameworks like React, Angular, or Vue.js.

Job description

Key Areas of Responsibilities

• Primarily responsible for taking care of FIX infrastructure and changes associated with it.
• Responsible for certifying clients and on boarding them in Production.
• Responsible for FIX QA related activities as and when assigned.
• Interact with developers and work across teams for QA projects.
• Interact with business users and client for investigation of any issue with electronic order flow.
• Work on SQL, Unix & proprietary trading environment.
• Work on rollouts for new/existing Markets and new/existing products.
• Work on Critical Projects with demanding time frames.
• Work on various in-house developed systems and assist with the QA for the same.
• Work on Bloomberg and various automation tools with an effort to continuously automate the process.
• Follow standards and best practices, involving the broader technology organization where appropriate.
• Analyzing the problems and creating definite test suite for the same.

Requirements

• Minimum 5 years of experience in an Equities Brokerage Front Office role, specifically in Capital Markets, with a strong proficiency in FIX technology, including FIX certification and client onboarding.
• Proven expertise in Cameron FIX and a solid understanding of Cash Equity business in DMA/DSA, Agency, and Program FIX environments.
• Adequate knowledge of Futures & Options in DMA & DSA FIX environments, coupled with 3-5 years of experience in a Broker/Dealer setting.
• Familiarity with Asian market exchange rules (HK, JP, KR, SG, TW, AU, IN) and trade flow systems for DMA/DSA trade booking, especially in Korea, Taiwan, and India.
• Proficient in Algo systems, Order Management Systems (e. g. , Fidessa, Flextrade), and Front-end systems (e. g. , Bloomberg, ITG).
• Experience with FIX testing (e. g. , VeriFIX) and monitoring tools (e. g. , ITRS); capable of working independently as a self-starter.
• Willingness to perform other Trade Support functions and work in a fast-paced trading floor environment.
• Excellent communication skills for interaction with vendors and traders; FIX development skills and knowledge of FIX protocol (versions 4. 0, 4. 1, 4. 2), engines (Cameron, Appia), Oracle, Unix, shell scripting, automated tools, and algo screens are an advantage.
• Should be willing to work in shifts across the day.

Job description

This team provides FIX connectivity for our Electronic Trading client base. The focus is on the technical aspects of onboarding clients using the FIX Protocol to trade electronically across all Equity products and markets offered by Goldman Sachs. Our client offerings over FIX include single shares and program trading via SOR, algorithmic, and high-touch channels.

Key Responsibilities

• Utilize in-house developed tools and to modify FIX configurations for both new and existing clients.
• Coordinate FIX session details with EMS/OMS and FIX network connectivity vendors.
• Manage and participate in FIX conformance testing with clients and vendors.
• Build strong relationships with business and technical stakeholders to deliver professional solutions.
• Increase automation in the FIX onboarding process to reduce manual touchpoints, enhancing efficiency and workflow quality.
• Collaborate with regional teams to enhance global onboarding processes.
• Perform maintenance and support, including troubleshooting production and pre-production issues.
• Maintain accurate documentation of onboardings and platform functionality for knowledge sharing across teams.

Basic Qualifications

• Relevant qualifications in engineering, computer science, or an equivalent field.
• Minimum of 3 years of experience in a similar technical/business-facing role.
• Knowledge of Electronic Trading and the FIX Protocol.
• Excellent verbal and written communication skills with a passion for high-quality client service.
• Strong analytical and problem-solving skills.
• Ability to maintain composure under pressure and deliver high-quality, accurate, and timely solutions.
• Excellent organizational skills with the ability to manage multiple tasks in a fast-paced, constantly changing environment.
• Good knowledge of network infrastructure, TCP/IP, Firewalls, and VPN.
• Proficiency in UNIX/Linux.
• Proficiency in SQL and databases.
• Programming and scripting knowledge in bash/python

Job description

Job Summary

We are looking for a C++ Developer with 4-7 years of experience to develop and optimize high-performance applications in a fast-paced trading systems environment. The ideal candidate should have strong expertise in modern C++ (11/14/17), multi-threading, and STL, with a keen interest in electronic trading and financial systems.

Key Responsibilities

• Develop and optimize high-performance applications using C++ (11/14/17) in a Linux/Unix environment.
• Implement efficient multi-threaded solutions and work with STL and advanced data structures.
• Apply templates and meta-programming for performance optimization.
• Debug and resolve complex issues using GDB and other debugging tools.
• Work on low-latency networking (TCP/IP, UDP multicast) to improve system efficiency.
• Collaborate with teams to enhance trading systems and electronic trading platforms.

Must-Have Skills

• 4-7 years of hands-on experience in C++11/14/17 (Linux/Unix).
• Strong understanding of STL, Multi-threading, and Data Structures.
• Experience with templates and meta-programming.
• Basic networking knowledge (TCP/IP, UDP multicast).
• Strong problem-solving and debugging skills (GDB).
• Self-motivated with an interest in trading systems and electronic trading.

Nice-to-Have Skills

• Knowledge of FIX protocol.
• Exposure to financial domain.
• Basics of Python scripting.

Job description

• Software Development Engineer in Test (SDET)

• Looking for Self Driven, Self Motivated Self Managed Software Developer with expertise in Python Programming.
• An ideal candidate will be able to Design/Develop solutions based on the requirements/needs of end users.
• Consistently deliver on timelines with the highest quality of work.
• Candidate should be able to troubleshoot problems related to Linux Operating System, Trading Systems individually and collaborating with other team members.
• Candidate should have a Problem-Solving track record.

About Tools Engineering Team:

Current Tools Engineering team has provided various World Class Tools across the firm(Developers, Quality Engineers and Traders) help solve their productivity issues and provide easy solutions to build environments at the runtime. The Tools Engineering team also provides Automated Testing Framework allowing End Users(Devs/QA) to write Functional, Integration Test Cases using Simple scripts. Mocking/Stubbing various input and outputs to Interactive Brokers front office trading systems when required.

Required Qualifications:

• Overall 7-10+ years of Experience in Financial Industry specifically in Front Office Trading is a MUST.
• 10+ years of experience with Python programming language is a MUST.
• Must have a deep understanding of FIX protocol.
• Strong domain knowledge of Financial Asset Classes like Stocks, Options, Market Data Concepts, FIX Connectivity
• Subject Matter Expert in building Efficient and Scalable Automation Frameworks using Pytest
• Good understanding of Linux Operating System.
• Good understanding of GIT version control System.

Optional Qualifications:

• Docker experience will be a plus point.
• Knowledge of JAVA and PERL is a plus.
• Backoffice Clearing experience is a plus.

Job description

• Design and implement new features and enhancements for our Fixed Income EMS/OMS platform using Java and related technologies.

• Collaborate with product owners to define requirements and translate them into technical specifications.

• Write clean, efficient, and well-documented code, adhering to best practices and coding standards.

• Troubleshoot and resolve complex technical issues related to the platform.

• Optimize system performance and scalability to handle high transaction volumes.

• Contribute to the development and maintenance of automated testing frameworks.

• Stay up-to-date with the latest technologies and trends in fixed income trading and software development.

• Contribute to the overall architecture and design of the platform.

What You Bring to the Table

• Bachelor s or Master s degree in Computer Science or a related field.

• 3+ years of experience in software development, with a focus on Java.

• Strong understanding of object-oriented programming principles and design patterns.

• Proven experience in developing and implementing Fixed Income EMS/OMS platforms.

• Basic understanding of fixed income instruments (e.g., bonds, derivatives) and trading workflows.

• Knowledge of FIX protocol.

• Experience with messaging systems (e.g., Kafka, RabbitMQ) and distributed architectures.

• Experience in SQL and database technologies.

• Experience with Agile development methodologies.

• Excellent problem-solving and analytical skills.

• Strong communication and collaboration skills.

Preferred Skills and Experience:

• Knowledge of cloud computing platforms (AWS).

• Experience with performance tuning and optimization.

• Experience with building enterprise applications with Jakarta EE