When it comes to healthcare, even the slightest delay caused by outages or IT problems can have serious consequences - especially when patient care and life-sustaining devices are on the line. That's why help desk solutions are so important. They help keep things under control by tracking, managing, and escalating issues as needed. And the best part? By combining a solid ticketing system with top-notch asset management, support teams and frontline end-users can work hand-in-hand to solve critical issues, lightning fast!
With tryvium, Your Frontline Employees Can Now Get Support That Is:
Prompt & easy-to-access
Whether your employees need IT support with life-sustaining devices, managing their rosters, or quick information on a patient, prompt IT /HR support is easily accessible through chat or call on a familiar platform like MS Teams!
Reliable
Your frontline employees need a channel to access their support desk that’s not just quick but also secure. tryvium can empower them to communicate with the ease of text messaging, while ensuring HIPAA compliance through secure transmission of texts, photos, and other media using proper encryption measures.
Flexible
Your employees can access help on their computers or their mobile devices. They can substantiate their support request through videos, pictures or documents and get support in a language of their choice.
And the impact can cascade to your bottom-line!
65% increase in agents' productivity
30% reduction in overall service desk operations cost
4X ROI in existing Teams investment
40% increase in employee experience score
Brands that trust tryvium
Join Our Customers Who Experience the tryvium Difference
"We were struggling to manage all of our employee support needs. It was specially tough on our frontline employees to access support on multiple platforms, which led to a lot of confusion and miscommunication. However, since we started using tryvium, everything has become much more streamlined.We also appreciate the fact that tryvium integrated all of our existing systems. We didn't have to go for a complete overhaul. This made the transition seamless and minimized disruptions. We are very satisfied with tryvium!"
