An AI-Powered Cloud Contact Center Platform for Modern CX
Reimagining Customer Experience
Customer experience today demands speed, intelligence, and seamless collaboration.
AI-Powered | Cloud-Native | Business-Ready
Built for FIX-driven capital markets, PhiFIX gives trading firms the reliability, speed, and flexibility they need to support evolving electronic trading and connectivity strategies.
Our trusted partners,
from bold startups to global icons
Overview
Unified. Intelligent. Enterprise-Ready.
tryvium is an AI-driven, Microsoft Teams–native contact center platform built to revolutionize customer interaction and enable frontline workers.
By bringing UCaaS, CCaaS and AI-powered intelligence together to deliver a revolutionary, all-in-one contact center experience hub, tryvium transforms the contact center into an agile, powerful engine of customer engagement that drives immediate results and sustainable outcomes.
Designed for organizations embracing Microsoft’s Unify Contact Center vision, we help the entire team work together seamlessly as agents, supervisors and internal experts—all from within Teams.
Unified CX Platform
Unifies UCaaS, CCaaS, and AI into a single platform for seamless customer engagement and internal collaboration.
AI-Powered Intelligence
Applies AI and GenAI across routing, self-service, agent assistance, and insights to drive faster, smarter resolutions.
Cloud-Native Microservices Architecture
Built on a modular microservices architecture that enables independent scaling, rapid innovation, and high availability.
Business-Driven, Hyper-Personalized CX
Empowers businesses to deliver context-aware, hyper-personalized customer experiences that improve satisfaction and outcomes.
Strategic Partnerships
Our solutions are strengthened by alliances with leading technology providers, including Microsoft, AWS, and Google, ensuring best-in-class outcomes for our clients.
Our trusted partners, from bold startups to global icons
USPs
Built on a cloud-native, microservices architecture, tryvium brings intelligence, automation, and insight to every customer interaction.
AI That Understands Every Interaction
Sentiment-aware and intent-driven AI ensures every customer is routed, assisted, and resolved with the right context and intelligence.
Smarter Agents, Faster Resolutions
Real-time agent assist, smart replies, and automated call summaries reduce effort, improve accuracy, and accelerate issue resolution.
Actionable CX Insights in Real Time
Live dashboards and journey visibility turn customer data into actionable insights that drive proactive experience improvements.
Agentic AI That Acts, Not Just Assists
Agentic AI autonomously supports workflows by recommending actions, automating tasks, and guiding agents in real time to improve outcomes.
True Omnichannel, One Unified Workspace
All voice and digital channels are synchronized into a single agent desktop, ensuring consistent experiences and complete interaction context.
Enterprise-Ready Quality & Workforce Intelligence
Integrated quality management and workforce optimization help enterprises maintain service consistency while improving productivity at scale.
End-to-End Engagement Capabilities
Why Choose tryvium
platform, tryvium is designed to help businesses extend beyond the traditional model of support and offer consistent, hyper-personalized customer experience resulting in greater efficiency and agility.
An integrated set of components for FIX certification, testing, simulation, monitoring, and surveillance
A configurable environment with reusable test cases and monitoring rules tailored to your business flows
A capital markets, focused partner who helps align PhiFIX with your trading, technology, and control landscape