InteliSense – Intelligent Contact Center Optimization
An AI-first conversation intelligence platform designed to elevate modern contact center operations. Built with machine learning and data mining, it provides autonomous solutions, intelligent routing, real-time insights, and assistive decision support that together enhance customer satisfaction, agent performance, and operational outcomes.
Smarter Conversations | Better CX Decisions
InteliSense analyzes every interaction to surface insights that improve agent effectiveness, guide supervisors, and drive consistent customer experiences across the contact center.
Our trusted partners, from bold startups to global icons
Our trusted partners, from bold startups to global icons
Overview
Contact centers today need more than just connectivity — they need intelligence. Fragmented routing, lack of real-time context, and poor visibility into conversation quality lead to dissatisfied customers, inefficient agent performance, and missed coaching opportunities. InteliSense adds an AI-powered intelligence layer that optimizes every interaction and supports smarter decisions across the contact center.
Intelligent Routing and Engagement
Automatically route customers to the best available agents, reconnect dropped calls to the same agent, and tailor contact flows based on customer needs and history.
Actionable Conversation Insights
Leverage sentiment scoring, emotion detection, and anomaly indicators to understand customer experience and highlight coaching or escalation needs.
Real-Time Supervisor Support
Notify supervisors of negative sentiment interactions, enable live intervention, and dynamically suggest training or performance improvements.
USPs
A unique set of AI-powered intelligence capabilities that transform customer interactions into real-time insights, predictions, and actionable outcomes.
AI-Driven Intelligent Routing
Connect callers to the most suitable agent using machine learning-based routing logic.
Reconnection After Disruptions
Dynamic Knowledge Assist (KB Assist)
Serve relevant knowledge base articles and suggestions in real time based on detected intent.
Emotion & Sentiment Scoring
Personalized Experience Enhancers
Real-Time Monitoring & Alerts
Why Use InteliSense?
PhiFIX brings together Sensiple’s years of FIX expertise into a single, unified suite. It replaces multiple tools into a platform aligned to industry-standard workflows and terminology across the entire FIX lifecycle.
Deliver Personalized Engagement
Understand customer sentiment and tailor interactions based on unique behavior.
Improve Agent Effectiveness
Automatically surface training opportunities, assist with real-time knowledge, and reduce repeat handling.
Empower Supervisors with Context
- Deliver Personalized Engagement
Understand customer sentiment and tailor interactions based on unique behavior.
- Improve Agent Effectiveness
Automatically surface training opportunities, assist with real-time knowledge, and reduce repeat handling.
- Empower Supervisors with Context
Alerts and insights that drive smarter coaching and operational decisions.
Built for Every Role in the Contact Center
Intelligent Routing to Right Agent
Agent interactions best matched to their skills and availability.
Contextual Knowledge Assist (KB Assist)
Dynamic, intent-based knowledge suggestions during live conversations.
Sentiment Awareness
Understanding emotional tone and tailored responses for better customer experience.
Personalized Interaction Support
Leverage sentiment data, personalization cues, and suggested pitches to improve engagement quality.
Seamless Reconnection
Automatically reconnect with customers after disconnections to maintain continuity.
Live Chat and Call Monitoring
View real-time conversations and intervene when negative sentiment is detected.
Sentiment Alerts & Indices
Alerts to supervisor for poor sentiment to take timely corrective action.
Performance-Driven Coaching
Identify agent training needs using data on sentiment trends and interaction quality.
Operational Insights Dashboard
Access metrics, sentiment scores, and conversation trends that highlight CX performance.
Dynamic Notification Engine
Alerts for interactions requiring supervisor attention.
Configurable Analytics Models
Tailor how sentiment, routing, and anomaly detection works for operations.
Scalable Microservices Architecture
Built on scalable principles to support large contact centers without performance constraints.
Integration with Core Systems
Integrate with routing engines, knowledge bases, and contact center platforms seamlessly.
Security & Governance Controls
Maintain enterprise-grade control over data access, privacy, and compliance.
Real-Time Chat Monitoring Tools
Provide admin-level oversight and configurable alerts on live conversations.
Built for Every Role in the Contact Center
Intelligent Routing to Right Agent
Agent interactions best matched to their skills and availability.
Contextual Knowledge Assist (KB Assist)
Dynamic, intent-based knowledge suggestions during live conversations.
Sentiment Awareness
Understanding emotional tone and tailored responses for better customer experience.
Personalized Interaction Support
Leverage sentiment data, personalization cues, and suggested pitches to improve engagement quality.
Seamless Reconnection
Automatically reconnect with customers after disconnections to maintain continuity.
Why Choose Us?
Choose InteliSense to turn every customer conversation into actionable intelligence—empowering agents, guiding supervisors, and driving continuous CX improvement with AI-driven insights.
AI-First Contact Center Innovation
Actionable Visibility Across Conversations
Smarter Decision Support for Supervisors
Continuous Operational Optimization
Designed for Real-World CX Operations
Ongoing insights into sentiment and engagement help refine training and CX strategy.
Built to integrate seamlessly into live contact center workflows, enabling teams to act on insights.
Built around a machine learning and data intelligence core that drives intelligent outcomes.
From sentiment scores to dynamic routing insights, teams get real-time context to act faster.