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ConverSense – Cloud Contact Center Powered by Google CCAI

A powerful AI-based Contact Center solution powered by Google CCAI. It combines customer experience (CX) and powerful cloud platforms such as Google Cloud Platform (GCP) to establish an integrated and high-performance communication hub.
Discover ConverSense

One Platform to Run the Entire Contact Center

ConverSense unifies voice and digital operations, enabling teams to manage interactions, workflows, and performance from one place—reducing complexity and improving operational efficiency.
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Overview

In today's business market, Modern customer expects personalized messaging and support across all the platforms. Fragmented systems, manual workflows, and lack of real-time context prevent contact centers from delivering consistent, high-quality experiences.

Unified Contact Center Experience

Bring together all interaction types — voice, chat, and digital — into a single, easy-to-use platform.

Empowered Agents and Supervisors

Provide agents and supervisors with complete context — from customer history to real-time sentiment — enabling faster, more accurate responses.

Cloud-Ready and Flexible

Operate from anywhere with a secure, modular platform that supports work-from-home and hybrid teams seamlessly.

USPs

A unique set of cloud contact center capabilities that unify voice and digital channels with intelligent routing, real-time insights, and seamless customer experiences.

Multi-Channel Capabilities

Engage customers across voice, chat, and digital channels through a unified interface.

Call Transcription

Automatically transcribe conversations in real time to make interactions searchable and actionable.

Customer 360 View

Get a complete view of interaction history, CRM context, and engagement data in one place.

Instant Language Translation

Break down language barriers with real-time translation during live interactions.

Integrated Collaboration Tools

Integrate with productivity apps like Microsoft Teams and calendars to support seamless planning and teamwork.

Emotion and Sentiment Detection

Surface insights into customer feelings to guide agent responses and improve outcomes.

Why Use ConverSense?

As contact center ecosystems grow more complex, enterprises struggle with fragmented tools, disconnected workflows, and limited operational visibility. ConverSense addresses this by centralizing contact center operations into a single, unified experience layer—bringing channels, data, and workflows together to simplify execution and elevate customer experience.

Unified Contact Center Operations

Centralize voice, digital channels, workflows, and integrations into one platform for seamless, end-to-end CX operations.

Consistent Customer Experiences

Ensure uniform processes, routing, and engagement standards across channels to deliver reliable and connected customer journeys.

Operational Visibility and Control

Gain real-time visibility into queues, interactions, and performance, enabling faster decisions and proactive operational management.

Built for Every Role in the Contact Center

Cloud Infrastructure AI Technology

Built for Every Role in the Contact Center

Omnichannel Experience

Handle voice, chat, and digital interactions seamlessly from a single, unified interface.

Agent Assistance

Receive real-time AI guidance, suggestions, and summaries to resolve issues faster and more accurately

Language translation

Communicate effortlessly with customers across languages through real-time translation support.

Sentiment Analysis

Understand customer emotions instantly to respond with the right tone and empathy. (Assigning to the right agent)

Custom Agent Console

Work from a tailored, role-based interface designed for speed, clarity, and productivity.

Real-time dashboard analytics

Monitor live performance metrics to make faster, data-driven operational decisions.

Centralized dashboard

Gain a single, consolidated view of agents, queues, and channels in real time.

Sentiment Analysis

Track customer sentiment trends to identify risks and coaching opportunities early.

Performance-based routing

Automatically route interactions to the best-suited agents based on skills and performance.

Queue visibility

Maintain complete visibility into queue status to manage workloads and meet SLAs.

AWS Marketplace integrated

Simplify procurement and billing with seamless deployment through AWS Marketplace.

IVR Migration using GenAI

Modernize legacy IVRs quickly using GenAI-powered automation and flow conversion.

Pay-per-use Model

Pay only for what you consume, ensuring predictable and optimized operational costs.

Pre-built Connectors & automation

Accelerate setup with ready-to-use integrations and automated workflows.

Real-time deployment

Provision and activate contact center environments instantly without complex configurations.

Why Choose Us?

Pick ConverSense to simplify and unify contact center operations—bringing channels, workflows, and insights into one centralized platform that delivers consistent, scalable CX outcomes.

Over Two Decades of CX Expertise

Unified, Easy-to-Use Platform

Cloud-Based Flexibility

Real-Time Insights for Better Decisions

Built for Enterprise-Scale Operations

Live dashboards and sentiment alerts help teams stay ahead of expectations.

Designed to support high-volume contact centers with centralized control, consistent processes.

Built on Sensiple’s extensive experience in customer experience technology.

Agents and supervisors get everything they need in a single workspace.

Support hybrid and remote operations without compromising service quality.

See ConverSense in Action

Discover how ConverSense centralizes contact center operations into one unified, easy-to-manage platform.
Request Demo
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