Designing Intelligent, Connected Experiences That Drive Business Outcomes
In an experience economy, every interaction defines both your customer perception and ability for success. Through integration of cloud platforms, AI driven intelligence and enterprise level innovations, Sensiple assists organizations to design and realize their customer experience vision. We empower organizations to transform fragmented conversations into thoughtful, active journeys that increase satisfaction, reduce cost and drive long-term loyalty.
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Our trusted partners,
from bold startups to global icons
From Transactional Support to Experience-Led Engagement
Legacy ‘wait until the customer complains’ support mechanisms will fail in light of today’s customers’ demands. Sensiple is fulfilling this promise by partnering with organizations to transcend transactional engagements and establish proactive, insight-led customer journeys that drive loyalty, operational efficiency and sustainable growth.
Our customer experience approach blends technology, process, and people to create experiences that are consistent, personalized, and measurable. Rather than focusing on isolated touchpoints, we help enterprises orchestrate end-to-end customer journeys aligned with business goals—ensuring CX investments deliver tangible outcomes, not just improved interactions.
A unified communication experience can be built by integrating channels, data and team with Sensiple.
Categories
Contact Center Services
Intelligent Automation
CX Consulting & Strategy
Workforce Management & Optimization
Optimize staffing, scheduling, and performance with intelligent workforce planning tools. Boost agent productivity, performance and workforce utilization.
CX Analytics & Experience Intelligence
Transform customer behaviour data into actionable insights from any channel or interaction. Quantify experience, identify where you lack and keep improving CX results.
CX Security & Compliance
Secure access to customer data and communications with enterprise-grade security and compliance. Balance compliance and trust with operational resilience.
Our End-to-End CX Transformation Approach
We create consistent, connected experiences by unifying customer engagement channels and internal collaboration platforms—enabling seamless interactions across all touchpoints.
AI-Powered CX & Intelligent Automation
We leverage AI and GenAI to enhance how customer interactions are handled, analyzed, and optimized—driving faster resolutions, smarter routing, and more personalized experiences.
Data-Driven Insights & Experience Intelligence
We transform customer and interaction data into actionable insights that continuously improve customer journeys, service quality, and operational performance.
Integrated CX Ecosystems
Customer experience platforms must integrate seamlessly with the broader enterprise ecosystem. We ensure CX platforms function as part of a unified enterprise ecosystem—integrated with CRM, ITSM, ERP, and other systems for complete customer context.
Why Sensiple for Customer Experience
We partner with enterprises to transform from providing transactional support to being experience-led, where each touchpoint is informed, personalized, and purposeful.
With strategic CX thinking, next-gen cloud platform and responsible AI, we empower enterprises to design, build, and scale CX that are robust, adaptive and future-ready.
Advanced domain expertise in cloud, AI and enterprise platforms
Close alignment with leading CX and cloud ecosystems
Modular, scalable and future-ready CX solutions
Agentic AI–enabled CX capabilities
Outcome-driven CX transformation
Case studies
70% reduction in manual campaign management effort
Health Advocate sought us to develop an Automated Campaign Management Platform capable of handling large-scale, multi-channel customer engagement campaigns across Voice, Email, and SMS.
Successfully migrated 100+ enterprise applications from legacy platforms to GCP
Intrado built its Intelligent Virtual Agent (IVA) Solution, Mosaicx, utilizing Google Cloud’s AI and natural language capabilities. It needed a technical service partner with expertise in the contact center domain and Google Cloud architecture.